Patient Flow Specialist

Unity Health Toronto, comprised of Providence Healthcare, St. Joseph's Health Centre and St. Michael's Hospital, works to advance the health of everyone in our urban communities and beyond. Our health network serves patients, residents and clients across the full spectrum of care, spanning primary care, secondary community care, tertiary and quaternary care services to post-acute through rehabilitation, palliative care and long-term care, while investing in world-class research and education. Join our team in our mission to continue to put patients and families at the centre of everything we do, in the role of Patient Flow Specialist. Reporting to the Manager, Access & Flow at SMH, the Patient Flow Specialist will be responsible for expediting safe patient placement through constant coordination, communication, and prioritization of all patients at SMH. A strong focus will be predicting and overcoming barriers to patient flow. Accountabilities Accountable for patient placement throughout the Hospital and has the authority to determine bed assignment and provide assistance to individuals assigning beds. Facilitates daily bed meetings, advises stakeholders of overall corporate bed status, and works with interprofessional teams to follow up on issues or barriers to patient flow and discharge, throughout the day Collaborates and liaises between all patient care services, medical staff, bed management teams, and hospital support programs and services, to ensure that patients are placed in the most appropriate available bed Assists with coordination of internal transfers of patients between units and transfers of external patients between facilities. Develops and nurtures partnership with internal and external colleagues. Contributes to a culture of inquiry and innovation. Collects data related to quality, utilization, bed readiness performance, and other outcome indicators Assists with developing and implementing innovative plans to achieve required Access, Flow and Transitions targets Strives to strengthen and simplify systems/structures/policies to support the vision of providing the best care experiences for patients and families Identify opportunities for patient flow improvements and act as a subject matter expert for patient flow projects and initiatives. Role models mature and professional behavior at all times; supports the development of teamwork across the Hospital Qualifications Regulated Health Professional required Master's degree an asset Minimum 3-5 years recent acute care experience Previous leadership experience a strong asset Excellent conflict resolution skills Proactive nature with a drive to investigate and resolve problems. Demonstrated evidence of innovative leadership and critical thinking, with proven ability to foster a collaborative team approach to decision making Demonstrated ability in communication, team building, problem solving and change management within an interprofessional environment Strong understanding of bed management/utilization and patient flow methodologies as they relate throughout the continuum of care Understanding of continuous quality improvement tools and methodologies Intermediate level computer skills (MS Office, email, electronic health record system.) Experience with bed management software a strong asset Evidence of continuing professional/personal development Demonstrated excellent communication skills Excellent attendance record Unity Health Toronto is committed to creating an accessible and inclusive organization. We strive to provide a recruitment process that is barrier-free and in compliance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. We understand that you may require an accommodation at any stage of the recruitment process. When you are contacted, please inform the Talent Acquisition Specialist and we will work with you to meet your accommodation needs. We want to emphasize that all accommodation requests are handled with the utmost confidentiality, respecting your privacy and dignity.

The Patient Flow Specialist is responsible for expediting safe patient placement through constant coordination, communication, and prioritization of all patients. They facilitate daily bed meetings and collaborate with interprofessional teams to overcome barriers to patient flow and discharge.

Candidates must be a Regulated Health Professional with 3-5 years of recent acute care experience and strong conflict resolution skills. A Master's degree and previous leadership experience are considered strong assets.

• Change ManagementSouhaitée
• Résolution de problèmesSouhaitée
• MS-OfficeSouhaitée
• CommunicationSouhaitée
• Critical ThinkingSouhaitée
• Team buildingSouhaitée
• Conflict ResolutionSouhaitée
• Interprofessional CollaborationSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Patient Flow Management
• Bed Management
• Conflict Resolution
• Critical Thinking
• Change Management
• Interprofessional Collaboration
• Problem Solving
• Data Collection
• Communication
• Team Building
• Electronic Health Records
• MS Office

• Healthcare
• Management & Leadership
• Administrative

Formation minimale

Maîtrise

Expérience minimale

2+ ans

Postuler avant le

26 sept. 2026

Langue de l’offre

anglais

Heures de travail

40 heures par semaine

Niveau d’expérience

Mid-Senior level