Service Advisor

At Steele Auto Group, work is more than a job. It is a chance to inspire positive impact through every interaction, every vehicle, every journey. Our people are at the heart of it all, because everything we do is driven by you. Your passion. Your purpose. Your potential. Become the Face of Trust, Quality, and Excellence as a Service Advisor at Steele Volkswagen! Steele Volkswagen is looking for someone to bring their passion for helping people and their drive for problem solving as a Service Advisor! As a Service Advisor, you will be the face that keeps our customers moving with confidence. From greeting customers, explaining services and repairs, to sending each client back on the road, you will play a crucial role in keeping our dealership services running smoothly. If you enjoy being a part of a supportive, high-energy crew and want to help make each customer feel like a part of the Volkswagen family, join us today and be the person who ends every visit with a smile! Hourly Wage Range: $21.40 - $25.70, plus performance bonus * Greeting customers, assessing vehicles, providing estimates, and coordinating appointments. * Provide an extraordinary customer experience, welcoming guests with professionalism and enthusiasm. * Listen actively to customer concerns and handle each situation appropriately. * Verify warranty and service coverage, ensuring customers understand their options clearly. * Develop accurate service estimates, communicating costs for parts, labor, and materials. * Prepare detailed repair orders, documenting vehicle symptoms, necessary services, and technician recommendations. * Maintain strong customer relationships and keep the customer in the know every step of the way! * Keep up with any manufacturer training on an as need basis. What You Bring: * Previous Service Experience – A minimum of 1 year in a customer focused role required. * Professional & Friendly Approach – A customer-first mindset with a warm and welcoming demeanor. * Strong Communication Skills – You create trust and long-term relationships effortlessly. * Detail-Oriented & Organized – You efficiently manage service details, schedules, and follow-ups. * Valid Driver’s License – With an acceptable driver’s abstract. Why You will Love Working with Steele Auto Group: At Steele Auto Group, you are not just joining a company; you are joining a community where you will be empowered to exceed expectations and develop your full potential. We believe in rewarding hard work and supporting every part of your journey. That is why our Total Rewards package is built to help you thrive, physically, financially, and emotionally. Depending on your role and employment type (full-time, part-time, or term), eligible employees can look forward to, some or, all the following: * 100% Matched Retirement Savings Plan – Put your future at ease with our employer-matched RSP plan, with a maximum of 4% after just 3 months and a maximum of 5% after 5 years! * Flexible Health & Dental Plans – Choose from six cost-shared plans tailored to your lifestyle. Affordable, dependable coverage for the people who matter most. Enjoy peace of mind knowing you and your family are covered. * Mental Health & Wellness Support – 24/7 confidential support for you and your family through EFAP. * Employee Discounts – On vehicle purchases, parts, and service at any of our locations. * Work Boot Reimbursement – Reimbursement immediately, no waiting required! * Access to Steele University – you will get engaging, role-specific training, learn anytime anywhere, track your progress, and earn rewards as you grow your skills! While we make every effort to post our rates accurately, some websites may display salary estimates for this position without our involvement. These figures are generated independently for general comparison and are not provided or verified by Steele Auto Group. We look forward to discussing accurate, role-specific compensation details with candidates selected to move forward in the recruitment process. Steele Auto Group is committed to creating a workplace where your talents are recognized, your growth is championed, and your potential is limitless. We invest in our people, promote from within, and foster a fair, inclusive, and opportunity-rich environment. As part of this commitment, we ensure that every candidate feels valued and supported throughout the recruitment process. If you are contacted for an interview and require accommodation, please let us know. We are here to support you in every step of the way. How to Apply, it is as easy as 1, 2, 3: 1. Click the link to apply, Steele Auto Group Careers 2. Sign in (top right corner) and create your profile, 3. Upload your resume In 2 minutes, the Steele Auto Group career world is right at your fingertips! **If you are an employee of Steele Auto Group, please apply through the careers page to ensure you are flagged as an internal applicant.

The Service Advisor acts as the primary point of contact for customers, greeting them and coordinating vehicle repairs and maintenance. They are responsible for providing accurate service estimates, managing repair orders, and ensuring a high-quality customer experience throughout the service process.

Candidates must have at least one year of experience in a customer-focused role and possess strong communication and organizational skills. A valid driver's license with an acceptable abstract is also required for this position.

• Retirement savings plan • Health insurance • Dental insurance • Mental health support • Employee discounts • Work boot reimbursement • Professional training

• Service à la clientèleSouhaitée
• Résolution de problèmesSouhaitée
• Sens de l’organisationSouhaitée
• CommunicationSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer service
• Problem solving
• Communication
• Organization
• Detail-oriented
• Repair estimation
• Relationship management
• Technical documentation
• Energetic
• Professionalism
• Valid Driver's License
• Mental Health
• Customer Service
• Discounts And Allowances
• Problem Solving
• Purchasing
• Coordinating
• Greeting Customers
• Enthusiasm
• Detail Oriented

• Customer Service & Support
• Retail
• Transportation
• Service Advisor
• Automotive Customer Service Representative
• Contact Centre Information Clerks
• Customer Service Representatives

Expérience minimale

0+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine