Customer Service Representative

Customer Service Representative Edmonton Valve & Fitting Location: 266 MacKay Crescent, Fort McMurray, AB T9H 5D6 Job Type: Full-time, Permanent Salary: $25.00 per hour Hours: 40 hours per week Start Date: As soon as possible Work Arrangement: On-site About the Position Edmonton Valve & Fitting (Swagelok Edmonton) is seeking a reliable, organized, and customer-focused Customer Service Representative to join our team in Fort McMurray. This position is ideal for someone with experience in customer service, sales support, invoicing, and technical products within the oil and gas industry. The successful candidate will work closely with customers, suppliers, and internal departments to provide accurate product information, process orders and transactions, resolve inquiries, and ensure customers receive timely and professional service. Key Responsibilities Respond to customer inquiries by phone, email, and other communication channels. Provide customers with accurate information regarding products, availability, pricing, specifications, warranties, and delivery timelines. Prepare quotations, invoices, work orders, receipts, credits, and other customer documentation. Process customer orders, sales transactions, payments, refunds, and account adjustments. Review customer accounts and resolve billing discrepancies, claims, and other concerns. Consult with customers to understand their requirements and recommend appropriate products or solutions. Determine and confirm product specifications based on customer and project requirements. Coordinate orders and activities with sales, operations, inventory, accounting, and other departments. Communicate with suppliers and customers to resolve product, order, delivery, or account-related issues. Maintain accurate customer records, order information, invoices, and other documentation. Monitor order status, inventory information, and production or service requirements. Troubleshoot customer concerns and escalate technical issues when required. Follow up with customers after sales to ensure ongoing satisfaction and support. Prepare reports, statistics, and other information related to customer service activities. Process sales transactions through Internet-based and electronic systems. Conduct research and maintain current knowledge of products, services, and industry requirements. Provide technical and product support related to valves, fittings, and oil and gas applications. Perform other customer service and administrative duties as required. Qualifications College, CEGEP, or other non-university certificate or diploma from a program of 1–2 years. 2–3 years of relevant customer service, sales support, technical support, or related experience. Strong customer service and communication skills. Excellent verbal and written English. Strong attention to detail and problem-solving skills. Ability to work independently and as part of a team. Strong organizational and time-management skills. Previous experience in the oil and gas industry is an asset. Experience with valves, fittings, industrial products, or technical sales is an asset. Experience with Enterprise Resource Planning (ERP) software, SAP (including FI/CO, MM, SD), Microsoft Office and Outlook, and Material Requirements Planning (MRP) systems. Personal Suitability We are looking for someone who demonstrates: Client focus and teamwork Professionalism and strong interpersonal skills Excellent oral and written communication Punctuality and reliability Organization and strong attention to detail Flexibility and ability to manage priorities Initiative and sound judgment Ability to multitask and work under pressure Dependability and able to meet tight deadlines Willingness to learn and adapt Benefits Dental plan Disability benefits Extended health care plan Vision care benefits Registered Retirement Savings Plan (RRSP) Long-term care insurance Maternity and parental benefits On-site parking available How to Apply Please submit your application by email to: [email protected] Your application must include: Cover letter Resume Answer to the following screening question - Are you legally authorized to work in Canada? References attesting to your experience may be requested later in the hiring process. Edmonton Valve & Fitting is committed to an inclusive and respectful workplace. Underrepresented groups are encouraged to apply. This position is primarily targeted toward Canadian citizens and permanent residents. Foreign nationals will be considered if the employer is unable to recruit qualified Canadian citizens or permanent residents.

The Customer Service Representative will manage customer inquiries, process orders, and provide accurate product information regarding valves and fittings. They will also maintain documentation, resolve billing discrepancies, and coordinate with internal departments to ensure timely service.

Candidates must have a college or certificate-level education and 2-3 years of relevant experience in customer service or technical support. Proficiency in ERP software, Microsoft Office, and strong communication skills are required for this role.

• Dental plan • Disability benefits • Extended health care plan • Vision care benefits • Registered Retirement Savings Plan (RRSP) • Long-term care insurance • Maternity and parental benefits • On-site parking

• Gestion du tempsSouhaitée
• Service à la clientèleSouhaitée
• Résolution de problèmesSouhaitée
• CommunicationSouhaitée
• Microsoft OfficeSouhaitée
• Saisie de donnéesSouhaitée
• Microsoft OutlookSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer service
• Sales support
• Invoicing
• Technical support
• Order processing
• Product specifications
• Communication
• Problem-solving
• Time management
• SAP
• ERP software
• Microsoft Office
• Outlook
• MRP systems
• Data entry
• Documentation
• Report Writing
• Inventory Accounting
• Product Knowledge
• Sales Support
• Technical Issues
• Communication Channels
• Professionalism
• Account Adjustments
• Willingness To Learn
• Administrative Functions
• Research
• Technical Support
• Billing
• Customer Service
• Enterprise Resource Planning
• Optometry
• Sales
• Oil and Gas
• Interpersonal Communications
• Inventory Management System
• Problem Solving
• Long-Term Care Insurance
• Material Requirements Planning
• Microsoft Outlook
• Multitasking
• Valves (Piping)
• Product Support
• Punctuality
• Quotations
• Sales Operations
• SAP Applications
• Statistics
• Time Management
• Technical Sales

• Customer Service & Support
• Energy
• Administrative
• Sales
• Manufacturing
• Customer Service Representative
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives

Formation minimale

Diplôme professionnel

Expérience minimale

2+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine