Shahnaz Akoy

Versatile administrative and business operations professional with extensive experience in office administration, customer service, financial record keeping, commercial operations, staff coordination, and supplier relations. Proven ability to maintain accurate records, prepare business documentation, coordinate daily activities, respond to customer inquiries, and support management. Organized, dependable, and detail-oriented, with a strong ability to manage competing priorities and build professional relationships with customers, suppliers, staff, and business partners.

• Administrative and office support
• business correspondence
• Customer and supplier relations
• customer service and client relations
• data entry and record keeping
• document preparation and management
• email and telephone communication
• expense and transaction monitoring
• filing and records organization
• Financial record keeping
• report preparation
• scheduling and coordination

1. FINANCIAL MANAGER

   Taha Industrial Services

   janv. 2022 to janv. 2026

   Isfahan

   • Maintained accurate financial records, transaction documentation, reports, and supporting business records. • Prepared, reviewed, and organized financial information and reports to support management and daily operations. • Monitored expenses and company transactions while ensuring records remained accurate and up to date. • Supported administrative, financial, and operational activities while coordinating accurate and timely documentation. • Communicated professionally with staff, customers, suppliers, and business partners regarding operational matters. • Maintained organized filing and record-keeping systems for efficient information retrieval. • Assisted management with planning, coordination, follow-up, and the timely resolution of administrative and operational issues.

2. COMMERCIAL MANAGER

   Taha Industrial Services

   janv. 1996 to janv. 2026

   Isfahan

   • Coordinated day-to-day commercial, administrative, and business operations while providing reliable support to management and staff. • Communicated with customers, suppliers, and business partners by telephone, email, and other business correspondence. • Maintained accurate customer, supplier, and business records and prepared documentation for commercial activities. • Coordinated import and export activities and maintained complete, accurate supporting documentation. • Responded to customer inquiries, followed up on requests, and resolved concerns professionally and promptly. • Supervised staff, coordinated daily workflow, and supported scheduling, planning, and completion of business activities. • Built and maintained positive relationships with customers, suppliers, staff, and other stakeholders. • Managed multiple priorities while maintaining accuracy, organization, deadlines, and a high standard of customer service.

1. University of Isfahan

   Bachelor of Arts (B.A.), Teaching

   Isfahan

   1993