Sr. Technical Support Analyst

Client is seeking a Sr. Technical Support Analyst to support the Media IT application portfolio. Curious about media technology, exceptional technical expertise, driven and a quick learner, the successful candidate will have well-rounded experience supporting both custom developed and third-party platforms. The role is within a team responsible for the end-to-end delivery of new technologies or enhancements to existing. The portfolio includes Salesforce Sales Cloud, Marketing Cloud, GeoAnalytics, Informatica Intelligent Cloud System (iPaaS), AdSales order management and billing systems. Responsibilities System administration and maintenance Customer service excellence for service requests, issue and incident resolution Manage through the testing and roll-out of configuration, application release cycle, enhancements and maintenance Ensure the stability of operational systems as well as maintain data integrity Monitor and evaluate system performance, and report on reliability metrics Alert and incident management, triage and troubleshooting within agreed SLAs Clear and concise communications on incident status and resolution Diligent tracking of incident root cause analysis, identify remediation steps and ensure thorough execution Improve on early detection of issues through automation Optimize the change and release management processes Ensure thorough documentation in the team knowledge base Collaborate with project management, infrastructure, security and architecture during design, development and deployment to ensure system reliability and performance Perform validation steps in support of infrastructure patching activities Undertake tech debt clean up activities Required to participate in after hour on-call rotation with team Skills and Qualifications 5+ years of system administration and production support, preferably aligned with the above described application portfolio. Experience with Salesforce and Informatica Intelligent Cloud Services would be ideal. Bachelor of computer science, engineering or related qualification Good knowledge of industry standard architectural tools, processes and frameworks Familiarity with ITIL best practices and service requirements Windows and Linux OS Oracle SQL server Familiarity with programming languages, preferably python, java or bash- scripting and automation Solid experience with application monitoring Experience with cloud operations would be an asset Strong written and verbal skills

The role involves system administration and maintenance of the Media IT application portfolio, ensuring system stability and data integrity. Key duties include incident management, troubleshooting, and collaborating with cross-functional teams for the deployment of new technologies.

Candidates need 5+ years of experience in system administration and production support, preferably with Salesforce and Informatica. A bachelor's degree in computer science or engineering and familiarity with ITIL and scripting languages are required.

• PythonSouhaitée
• JavaSouhaitée
• LinuxSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• System Administration
• Production Support
• Salesforce Sales Cloud
• Salesforce Marketing Cloud
• Informatica Intelligent Cloud Services
• Oracle SQL Server
• Python
• Java
• Bash Scripting
• ITIL
• Application Monitoring
• Cloud Operations
• Linux
• Windows OS
• Incident Management
• Root Cause Analysis

• Technology
• Customer Service & Support
• Software
• Consulting
• Creative & Media

Formation minimale

Baccalauréat

Expérience minimale

5+ ans

Postuler avant le

12 sept. 2026

Langue de l’offre

anglais

Heures de travail

40 heures par semaine

Niveau d’expérience

Mid-Senior level

Mode de candidature

La candidature directe est offerte