Full Time Store Manager - Mayflower Mall

Role Overview: As an inspirational leader with enthusiasm for our brand purpose, you will lead the store team to deliver retail excellence, drive strong sales results, and create engaging customer experiences. The successful candidate will be responsible for maintaining operational excellence, coaching and developing the team, and ensuring the store continues to deliver an exceptional customer experience throughout the contract period. Key Job Accountabilities: * Lead & work as part of a successful, engaged team to best meet the needs of our customers * Shape a customer focused store experience by leading the team to drive customer engagement through our products, campaigns & activism, bringing our brand to life * Problem solves effectively & proactively as much as possible using available resources * Communicate effectively & act as a flexible & responsible role model to your team * Ensure development of customer loyalty to further build The Body Shop brand * Meet sales & performance targets * Manage stock; monitor & manage change * Confidently use the data (KPI’s) we provide, to make sound commercial & business decisions to successfully drive your sales & your team performance * Identify & attract high potential candidates & develop current team members to succeed in their goals * Interest in & passion for learning about & leveraging knowledge of the beauty market, our competitors & our products * Schedules include holidays, nights, and weekends to meet the needs of the business * Flexibility to work across Sunday to Saturday is required Skills/Competencies: * Experience in a customer-facing role, people leadership & team development required * Proven ability to meet sales & performance targets with outstanding planning & organizing skills * Ability to work collaboratively within a feedback culture * Experience coaching & developing a successful team to drive sales * Outstanding problem solving & communication skills * Experience analyzing data (KPI’s) to make sound business decisions required * Comfortable with Microsoft Office Suite Physical Requirements: * Must be able to stand and walk for extended periods (up to 8 hours per shift) * Ability to lift and move products up to 25 lbs. * Frequent reaching, bending, crouching as required

The Store Manager will lead the team to deliver retail excellence, drive sales results, and create engaging customer experiences. Responsibilities include managing store operations, coaching staff, and ensuring the brand purpose is upheld throughout the contract period.

Candidates must have experience in a customer-facing role with proven people leadership and team development skills. Proficiency in analyzing KPIs, strong problem-solving abilities, and the flexibility to work holidays, nights, and weekends are required.

• Résolution de problèmesSouhaitée
• CommunicationSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Retail management
• Team leadership
• Sales performance
• Customer experience
• Coaching
• Staff development
• Operational excellence
• KPI analysis
• Stock management
• Problem solving
• Communication
• Microsoft Office Suite
• Recruitment
• Commercial awareness
• Planning and organizing
• Lifting Ability
• Business Decisions
• Planning
• Data Analysis
• Customer Service
• Customer Engagement
• Loyalty Programs
• Sales
• Leadership
• Problem Solving
• Key Performance Indicators (KPIs)
• Microsoft Office
• Operational Excellence
• Team Building
• Team Performance Management
• Enthusiasm

• Retail
• Management & Leadership
• Sales
• Customer Service & Support
• Store Manager
• Retail Store Manager
• Shop Supervisors
• First-Line Supervisors of Retail Sales Workers

Expérience minimale

2+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine