Bilingual Distribution Services Coordinator - 12 Month Contract

Bilingual Distribution Services Coordinator - 12 Month Contract Location: Remote, or if local to an office, hybrid - Kingston, Toronto, or Montreal The total target compensation (TTC) range, including salary and target bonus, is $47,813 - $65,875. This TTC range is applicable to permanent roles only; fixed-term contract and casual roles are not eligible for annual bonus and would receive only the base salary component. The TTC will be pro-rated for permanent part-time roles. Empire Life is looking to hire a Bilingual Distribution Services Coordinator to join our Retail Operations team! We are actively seeking candidates to fill a current, open 12 month contract positions. The Bilingual Distribution Services Coordinator provides support to our distribution partners by ensuring partner contracting and/or compensation records are kept up to date. The incumbent is guided by procedural constraints and works under the supervision of the Supervisor, Distribution Services. Why pursue this opportunity Play an integral role - this is an opportunity that allows for you to grow your skills, while directly contributing to the business unit you are a part of. Deliver excellence - provide a personal, accurate, professional, and courteous service and resolution to our customers. Participate in training and development programs - we offer a range of training and development programs to help our employees stay up-to-date with the latest industry trends and developments. What you’ll be working on Acting as a key point of contact with distribution partners Provide prompt and courteous resolution of enquiries from distribution partners and customers through verbal and/or written communication and may be required to make outbound calls to external clients and distribution partners Apply critical thinking to screen contracts and related documents to meet established service levels, some of which will be in French and ensures compliance, contractual and regulatory standards are met Enter and maintain data into multiple administration systems; review and analyze data to ensure accuracy and resolve discrepancies; ensure database is updated and validated with correct information Investigate and analyze simple to complex cases and escalates if required What we’re looking for you to have Bilingualism in French and English is required Completion of post-secondary education or equivalent experience Work experience in the financial services industry or the insurance industry Proficiency in Microsoft Office, email, internet and database applications Knowledge of distribution channels would be an asset Ability to prioritize and balance multiple tasks Well-developed analytical and problem solving skills Attention to detail/accuracy Well developed communication skills Well developed customer relations skills Ability to work independently and as a team member If you are applying for a position which is open to applicants across Canada, unless otherwise indicated in the position, language proficiency in English is required for communicating with customers, advisors, or employees across Canada. Our hiring process includes AI screening for keywords and minimum qualifications. Recruiters review all results. Beyond the salary For permanent full-time positions, Empire Life offers a comprehensive total rewards package that includes: Competitive salaries with annual pay increases Annual bonus program, which recognizes both strong company performance and individual contributions, for non sales positions Competitive uncapped commission, for sales positions A comprehensive employer-funded benefits package that includes life insurance, disability, health and dental and a generous health account Flexible work arrangements and an annual allotment of personal health days. Four weeks annual vacation from hire date A defined contribution pension plan with generous employer matching Top up programs for parental leave and compassionate leave Employer-sponsored wellness and recognition programs A cash employee referral program To learn more about working at Empire Life, visit https://www.empire.ca/workatempire. Get to know us Empire life is proud to be an equal opportunity employer. We celebrate diversity, are committed to creating an inclusive environment, and welcome everyone to participate in our application process. We encourage those of all backgrounds and experiences to apply, even if you don't believe you meet each unique qualification outlined. Applicants will receive equal consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or age. Empire Life welcomes applications from people with disabilities and disabled people. Accommodations are available upon request for candidates taking part in all aspects of the screening and selection process. If you need this job posting in an alternative format or have any accessibility questions, please contact [email protected] .

The coordinator supports distribution partners by maintaining accurate contracting and compensation records. Key tasks include resolving partner inquiries, screening contracts for compliance, and managing data across multiple administration systems.

Candidates must be bilingual in French and English with post-secondary education or equivalent experience. Experience in the financial or insurance industry and proficiency in Microsoft Office are required.

• Annual pay increases • Annual bonus program • Uncapped commission • Life insurance • Disability insurance • Health insurance • Dental insurance • Health account • Flexible work arrangements • Personal health days • Four weeks annual vacation • Defined contribution pension plan • Parental leave top up • Compassionate leave top up • Wellness and recognition programs • Employee referral program

• Gestion du tempsSouhaitée
• Résolution de problèmesSouhaitée
• Souci du détailSouhaitée
• Microsoft OfficeSouhaitée
• Saisie de donnéesSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Bilingualism (French and English)
• Financial Services Knowledge
• Insurance Industry Knowledge
• Microsoft Office
• Data Entry
• Analytical Skills
• Problem Solving
• Customer Relations
• Communication Skills
• Attention To Detail
• Time Management
• Contract Screening

• Administrative
• Finance & Accounting
• Customer Service & Support
• Logistics

Formation minimale

Diplôme collégial

Expérience minimale

0+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine

Niveau d’expérience

Entry level

Mode de candidature

La candidature directe est offerte