Emergency Department Flow Assistant

Dedicated exclusively to children and their families, The Hospital for Sick Children (SickKids) is one of the largest and most respected paediatric healthcare centres in the world. As innovators in child health, we lead and partner to improve the health of children through the integration of healthcare, leading-edge research and education. Our reputation would not have been built - nor could it be maintained - without the skills, knowledge and experience of the extraordinary people who come to work here every day. SickKids is committed to ongoing learning and development, and features a caring and supportive work environment that combines exceptionally high standards of practice. When you join SickKids, you become part of our community. We share a commitment and determination to fulfill our vision of Healthier Children. A Better World. Don't miss out on the opportunity to work alongside the world's best in paediatric healthcare. Emergency Department Flow Assistant The Emergency Department (ED) at SickKids is a fast-paced, rapidly changing environment. We care for patients aged 0-18 years who present with illness and injury at different varying levels of severity. The Flow Assistant role is an integral component in the delivery of high-quality patient care. As a Flow Assistant you can expect to be on the go for most of your shift. You'll frequently move between different care areas in the Emergency Department to assist patients, families, and the clinical team. The position requires continuous presence across various locations to support patient flow, provide assistance during procedures, and deliver discharge materials. The Flow Assistant works as a member of the ED team, reporting to the Senior Clinical Manger, and under the direct supervision of a Clinical Support Nurse (CSN) throughout each shift. Here's What You'll Get To Do Collaborate with the interdisciplinary team to facilitate efficient patient flow through the ED Assist with patient and family wayfinding Escort patients and families to various care areas in the ED Provide therapeutic holds of patients during procedures Provide discharge papers to families Assist in meeting the various needs of patients and families using a family-centered care lens Support the needs of providers and nurses in our ED surge area Here's What You'll Need Essential Requirements High School Diploma Previous experience in a hospital/medical environment interacting with patients Strong understanding of service excellence and family centered care Proficiency with technology and computers Strong communication, interpersonal and organizational skills An ability to adapt easily to change and remain flexible in a busy and dynamic clinical environment Be able to work well independently and in a team setting with people of diverse backgrounds Be able to exercise good judgment in assessing and resolving difficult situations Have demonstrated the ability to build rapport and relate well to children Be able to provide the Hospital with documented proof of tuberculosis testing and immunization status Have a good command of the English language, both verbal and written Possess a high level of maturity in order to meet the unique needs of our patients, families and staff Demonstrated commitment to equity, diversity and inclusion (EDI) and experience advancing EDI objectives Assets Previous experience working in an emergency department Previous experience with patient information systems and electronic medical records (experience with Epic is an asset) Employment Type Part-time, 0.3 FTE 9-month contract Shift: 8 & 12 hours; a variety of days/evenings/nights/weekends/holidays SickKids is committed to championing equity, diversity and inclusion in all that we do, fostering an intentionally inclusive and culturally safe environment that reflects the diversity of the patients, families and communities we serve. Learn more about workplace inclusion. If you require accommodation during the application process, please reach out to our aSKHR team. SickKids can provide access and inclusion supports to eligible candidates to support their full engagement during the interview and selection process as well as to ensure candidates are able to perform their duties once successfully hired. If you are invited for an interview and require accommodation, please let us know at the time of your invitation to interview. Information received related to access, inclusion or accommodation will be addressed confidentially. Technical difficulties? Email [email protected] with a short description of the issues you are experiencing. We will not accept resumes sent to this inbox but we are happy to respond to requests for technical assistance. Tip: Combine your cover letter and resume into ONE document of 20 pages or less as you cannot upload multiple documents as part of your application. Every application is reviewed by a human recruiter and all hiring decisions are made by people. In some cases, AI-assisted tools are used to help review applications based on job-related qualifications. All positions posted on the SickKids Hospital's Careers Site represent current vacancies, unless otherwise posted in the job description.

The Flow Assistant facilitates efficient patient movement through the Emergency Department by escorting families and assisting with wayfinding. They provide direct support to the clinical team, including therapeutic holds during procedures and delivering discharge materials.

Candidates must have a High School Diploma and previous experience in a hospital or medical environment. Strong communication skills, proficiency with technology, and a commitment to equity, diversity, and inclusion are essential.

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Patient Flow Management
• Family Centered Care
• Wayfinding Assistance
• Interpersonal Communication
• Organizational Skills
• Patient Escorting
• Clinical Support
• Crisis Management
• Epic
• Electronic Medical Records
• Equity Diversity And Inclusion
• Patient Interaction

• Healthcare
• Customer Service & Support
• Administrative

Formation minimale

Études secondaires

Expérience minimale

0+ ans

Postuler avant le

12 sept. 2026

Langue de l’offre

anglais

Heures de travail

40 heures par semaine

Niveau d’expérience

Entry level