Customer Service Specialist

Customer Service Representative Shift: Monday to Friday (08:00-17:00) TRANSX LTD Operating for over 50 years, the TransX Group of Companies is one of the largest Canadian providers of premier integrated transportation and logistics services across North America. With 11 locations across Canada and the USA, approximately 900 company employees, and over 4,000 trucks, trailers, and containers, our team is dedicated to building strong business relationships and providing service excellence to support our customers' business needs. TransX Ltd has an exciting opportunity for a Customer Service Representative (CSR) to join our Operations Department. Reporting directly to the Customer Service Manager, the CSR is responsible for developing and maintaining long-lasting relationships between the organization and the customer while supporting organizational values and objectives. The incumbent promptly responds to customer needs, utilizes TMW systems to provide accurate updates, and proactively communicates any service disruptions or delays. Building strong, professional relationships with internal operational teams, terminal personnel, drivers, and external customers is key to success in this role. As an employee of TransX, the Customer Service Representative is expected to align with the TransX Core Values for Teamwork, Safety, Innovation, Accountability, Integrity, and Respect. KEY RESPONSIBILITIES * Communication & Relationship Building: Provide live customer service and support. Perform live freight tracking with proactive communication regarding any service disruptions. Participate in customer calls and meetings as required to build lasting relationships. * Order Creation & Maintenance: Ensure all tenders are accurately entered into the system with all pertinent information required to service the load on time. Enter all pickup/delivery appointments, service alerts for disruptions, and additional demurrage, detention, or extra costs for billing. * Freight Balance & Service: Actively source loads when freight needs do not meet network balance. Create Level of Service (LOS) reporting, identify service gaps, and participate in on-time service improvement plans. Perform other operational duties as assigned. SKILLS & KNOWLEDGE * Qualifications: Secondary Education required. * Experience: Logistics, supply chain, or trucking industry experience is considered a strong asset. * Technical Skills: Computer literate and proficient; experience with TMW or operational software is an asset. Knowledge of the trucking industry and associated rules/regulations (e.g., Hours of Service) is preferred. * Core Competencies: * Excellent verbal and written communication skills for internal and external interactions. * Superior time management and organizational skills with the ability to multitask and prioritize effectively. * Strong analytical thinking and proactive problem-solving abilities. * Ability to adapt to daily operational changes, manage stressful situations professionally, and make decisions with limited supervision. BENEFITS & PERKS WHY JOIN TRANSX? * Large, Canadian-owned company operating for over 50 years * Leading transportation and logistics services with 11 terminals across North America * Competitive compensation * Partnered training programs and learning supports BENEFITS * Comprehensive group health benefits * RRSP company match programs * Referral bonus program * Training and tuition reimbursement RECOGNITION PROGRAMS * Annual employee recognition & appreciation events * Years of service awards * Employee spotlights in our TransX Newsletter * Safety recognition & annual performance incentives OTHER PERKS * Employee and Family Assistance Program (EFAP) * Encouraged work-life balance * Corporate discounts at partnered organizations (gyms, travel, clothing, equipment, etc.) * Dynamic team environment fostering professional and personal growth TransX Ltd. is committed to building a culture of diversity, equity, and inclusion and welcomes applications from women, racialized persons, Indigenous peoples, persons with disabilities, and persons of all sexual orientations and genders. All qualified individuals who would contribute to the further diversification of our organization are encouraged to apply. If you require accommodation for the recruitment process, please let us know at the point of application.

The Customer Service Specialist is responsible for managing customer relationships, tracking freight, and ensuring accurate order entry within the TMW system. They must proactively communicate service disruptions and collaborate with internal teams to maintain operational efficiency.

Candidates are required to have a secondary education and strong communication skills. Experience in logistics, supply chain, or the trucking industry is considered a strong asset.

• Comprehensive group health benefits • RRSP company match programs • Referral bonus program • Training and tuition reimbursement • Annual employee recognition and appreciation events • Years of service awards • Safety recognition and annual performance incentives • Employee and Family Assistance Program • Corporate discounts

• Service à la clientèleSouhaitée
• LogistiqueSouhaitée
• CommunicationSouhaitée
• Gestion du tempsSouhaitée
• Résolution de problèmesSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer service
• Freight tracking
• Relationship building
• Order entry
• TMW systems
• Logistics
• Supply chain
• Communication
• Time management
• Multitasking
• Analytical thinking
• Problem-solving
• Decision making
• Operational software
• Trucking industry knowledge
• Service Improvement
• Supply Chain
• Accountability
• Analytical Thinking
• Organizational Skills
• Newsletters
• Billing
• Customer Service
• Computer Literacy
• Innovation
• Problem Solving
• Operations
• Relationship Building
• Service Improvement Planning
• Time Management
• Prioritization
• Diversification (Investing)
• Teamwork

• Customer Service & Support
• Logistics
• Transportation
• Administrative
• Customer Service Specialist
• Server Administrator
• Systems Aministrators
• Network and Computer Systems Administrators

Formation minimale

Études secondaires

Expérience minimale

0+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine