Customer Support Representative

Travbest is hiring a Customer Support Representative for its remote Canada workflow. This position combines Problem Solving, Queue Management, and Renata Travel DMC Workflow to keep owner visibility, handoff quality, and record completeness visible from intake through handoff. Evidence focus: Customer Service, Issue Resolution, Account Review, and Customer-Focused, Support-Focused, Service-Representation for this Canada role. Core Responsibilities Maintain assigned customer support representative work in Canada using Problem Solving, Incoming Destination-Management Work Across Italy And Mediterranean Destinations Reporting, and Customer Support so owner visibility remains traceable. Evidence focus: Customer Service, Issue Resolution, Account Review, and Customer-Focused, Support-Focused, Service-Representation for this Canada role. Review incoming information with Queue Management, Escalation Management, and Issue Resolution so incomplete or inconsistent items are identified before the next Canada workflow step. Evidence focus: Customer Service, Issue Resolution, Account Review, and Customer-Focused, Support-Focused, Service-Representation for this Canada role. Track open actions through Renata Travel DMC Workflow, Service Recovery, and Account Review while keeping handoff quality, ownership, and deadlines visible. Evidence focus: Customer Service, Issue Resolution, Account Review, and Customer-Focused, Support-Focused, Service-Representation for this Canada role. Document decisions and handoffs with Incoming Destination-Management Work Across Italy And Mediterranean Destinations Reporting, Customer Support, and Ticket Management so another authorized teammate can continue the Canada work without reconstructing its history. Evidence focus: Customer Service, Issue Resolution, Account Review, and Customer-Focused, Support-Focused, Service-Representation for this Canada role. Use Escalation Management, Issue Resolution, and Problem Solving to support quality; escalate exceptions whenever record completeness cannot be confirmed from the available record. Evidence focus: Customer Service, Issue Resolution, Account Review, and Customer-Focused, Support-Focused, Service-Representation for this Canada role. Success Standard Strong performance in this Canada-based Customer Support Representative role means Account Review, Service Recovery, and Renata Travel DMC Workflow reinforce owner visibility, handoff quality, and record completeness; unresolved items retain an owner and completed work leaves a verifiable evidence trail. Evidence focus: Customer Service, Issue Resolution, Account Review, and Customer-Focused, Support-Focused, Service-Representation for this Canada role. Role Fit Practical ability with Problem Solving, Queue Management, and Customer Support in a remote Canada workflow. Evidence focus: Customer Service, Issue Resolution, Account Review, and Customer-Focused, Support-Focused, Service-Representation for this Canada role. Clear written communication using Incoming Destination-Management Work Across Italy And Mediterranean Destinations Reporting and Escalation Management when documenting ownership, status, and next actions. Evidence focus: Customer Service, Issue Resolution, Account Review, and Customer-Focused, Support-Focused, Service-Representation for this Canada role. Comfort applying Issue Resolution, Account Review, and Ticket Management while maintaining accurate records for Travbest. Evidence focus: Customer Service, Issue Resolution, Account Review, and Customer-Focused, Support-Focused, Service-Representation for this Canada role. Sound judgment around Renata Travel DMC Workflow, Service Recovery, and Problem Solving, including when a Canada workflow item requires escalation. Evidence focus: Customer Service, Issue Resolution, Account Review, and Customer-Focused, Support-Focused, Service-Representation for this Canada role. Position Details Full-time. Entry level. 100% remote within Canada. Base salary: $40,000-$60,000 per year. For this Customer Support Representative at Travbest, remote execution is complete when ticket management, customer support, and incoming destination-management work across italy and mediterranean destinations reporting leave the Canada workflow secure, current, and ready for the next authorized teammate. Evidence focus: Customer Service, Issue Resolution, Account Review, and Customer-Focused, Support-Focused, Service-Representation for this Canada role.

The representative manages customer support workflows in Canada, focusing on queue management and issue resolution to ensure record completeness. They are responsible for documenting decisions and tracking open actions to maintain high handoff quality and owner visibility.

Candidates must have practical ability in problem solving, customer support, and queue management within a remote environment. Clear written communication skills and sound judgment regarding escalation and account review are required.

• Service à la clientèleSouhaitée
• Résolution de problèmesSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Problem Solving
• Queue Management
• Customer Service
• Issue Resolution
• Account Review
• Ticket Management
• Escalation Management
• Service Recovery
• Written Communication
• Destination Management Reporting

• Customer Service & Support
• Administrative
• Hospitality

Expérience minimale

0+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine

Niveau d’expérience

Entry level