Call Center Representative

TGL LU is hiring a Call Center Representative for its remote Canada workflow. This position combines Renata Travel DMC Workflow, Call-Focused, Center-Focused, Service-Representation Documentation, and Customer Support to keep status evidence, source accuracy, and exception tracking visible from intake through handoff. Evidence focus: Case Documentation, Ticket Management, Incoming Destination-Management Work Across Italy And Mediterranean Destinations Operations, and CRM for this Canada role. Core Responsibilities Maintain assigned call center representative work in Canada using Renata Travel DMC Workflow, Case Management, and Escalation Management so status evidence remains traceable. Evidence focus: Case Documentation, Ticket Management, Incoming Destination-Management Work Across Italy And Mediterranean Destinations Operations, and CRM for this Canada role. Review incoming information with Call-Focused, Center-Focused, Service-Representation Documentation, Account Review, and Service Recovery so incomplete or inconsistent items are identified before the next Canada workflow step. Evidence focus: Case Documentation, Ticket Management, Incoming Destination-Management Work Across Italy And Mediterranean Destinations Operations, and CRM for this Canada role. Track open actions through Customer Support, Customer Experience, and Problem Solving while keeping source accuracy, ownership, and deadlines visible. Evidence focus: Case Documentation, Ticket Management, Incoming Destination-Management Work Across Italy And Mediterranean Destinations Operations, and CRM for this Canada role. Document decisions and handoffs with Case Management, Escalation Management, and Call-Focused, Center-Focused, Service-Representation so another authorized teammate can continue the Canada work without reconstructing its history. Evidence focus: Case Documentation, Ticket Management, Incoming Destination-Management Work Across Italy And Mediterranean Destinations Operations, and CRM for this Canada role. Use Account Review, Service Recovery, and Renata Travel DMC Workflow to support quality; escalate exceptions whenever exception tracking cannot be confirmed from the available record. Evidence focus: Case Documentation, Ticket Management, Incoming Destination-Management Work Across Italy And Mediterranean Destinations Operations, and CRM for this Canada role. Success Standard Strong performance in this Canada-based Call Center Representative role means Problem Solving, Customer Experience, and Customer Support reinforce status evidence, source accuracy, and exception tracking; unresolved items retain an owner and completed work leaves a verifiable evidence trail. Evidence focus: Case Documentation, Ticket Management, Incoming Destination-Management Work Across Italy And Mediterranean Destinations Operations, and CRM for this Canada role. Role Fit Practical ability with Renata Travel DMC Workflow, Call-Focused, Center-Focused, Service-Representation Documentation, and Escalation Management in a remote Canada workflow. Evidence focus: Case Documentation, Ticket Management, Incoming Destination-Management Work Across Italy And Mediterranean Destinations Operations, and CRM for this Canada role. Clear written communication using Case Management and Account Review when documenting ownership, status, and next actions. Evidence focus: Case Documentation, Ticket Management, Incoming Destination-Management Work Across Italy And Mediterranean Destinations Operations, and CRM for this Canada role. Comfort applying Service Recovery, Problem Solving, and Call-Focused, Center-Focused, Service-Representation while maintaining accurate records for TGL LU. Evidence focus: Case Documentation, Ticket Management, Incoming Destination-Management Work Across Italy And Mediterranean Destinations Operations, and CRM for this Canada role. Sound judgment around Customer Support, Customer Experience, and Renata Travel DMC Workflow, including when a Canada workflow item requires escalation. Evidence focus: Case Documentation, Ticket Management, Incoming Destination-Management Work Across Italy And Mediterranean Destinations Operations, and CRM for this Canada role. Position Details Full-time. Entry level. 100% remote within Canada. Base salary: $40,000-$60,000 per year. For this Call Center Representative at TGL LU, remote execution is complete when call-focused, center-focused, service-representation, escalation management, and case management leave the Canada workflow secure, current, and ready for the next authorized teammate. Evidence focus: Case Documentation, Ticket Management, Incoming Destination-Management Work Across Italy And Mediterranean Destinations Operations, and CRM for this Canada role.

Manage call center operations for Canada using the Renata Travel DMC Workflow to ensure traceable case documentation and ticket management. Review incoming information for accuracy and track open actions to maintain seamless handoffs between teammates.

Requires practical ability with case management, escalation protocols, and service recovery within a remote workflow. Candidates must possess clear written communication skills and sound judgment for identifying when to escalate workflow items.

• Résolution de problèmesSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Case Management
• Ticket Management
• CRM
• Customer Support
• Escalation Management
• Problem Solving
• Service Recovery
• Account Review
• Written Communication
• Customer Experience

• Customer Service & Support
• Administrative
• Hospitality

Expérience minimale

0+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine

Niveau d’expérience

Entry level