Customer Support Representative

TGL LU is hiring a Customer Support Representative for its remote Canada workflow. This position combines Escalation Management, Customer Communication, and Account Review to keep owner visibility, handoff quality, and record completeness visible from intake through handoff. Evidence focus: Queue Management, Customer-Focused, Support-Focused, Service-Representation Documentation, Case Management, and Account Review for this Canada role. Core Responsibilities Maintain assigned customer support representative work in Canada using Escalation Management, Ticket Management, and Problem Solving so owner visibility remains traceable. Evidence focus: Queue Management, Customer-Focused, Support-Focused, Service-Representation Documentation, Case Management, and Account Review for this Canada role. Review incoming information with Customer Communication, Renata Travel DMC Workflow, and Incoming Destination-Management Work Across Italy And Mediterranean Destinations Operations so incomplete or inconsistent items are identified before the next Canada workflow step. Evidence focus: Queue Management, Customer-Focused, Support-Focused, Service-Representation Documentation, Case Management, and Account Review for this Canada role. Track open actions through Account Review, Customer Service, and Customer Support while keeping handoff quality, ownership, and deadlines visible. Evidence focus: Queue Management, Customer-Focused, Support-Focused, Service-Representation Documentation, Case Management, and Account Review for this Canada role. Document decisions and handoffs with Ticket Management, Problem Solving, and Case Management so another authorized teammate can continue the Canada work without reconstructing its history. Evidence focus: Queue Management, Customer-Focused, Support-Focused, Service-Representation Documentation, Case Management, and Account Review for this Canada role. Use Renata Travel DMC Workflow, Incoming Destination-Management Work Across Italy And Mediterranean Destinations Operations, and Escalation Management to support quality; escalate exceptions whenever record completeness cannot be confirmed from the available record. Evidence focus: Queue Management, Customer-Focused, Support-Focused, Service-Representation Documentation, Case Management, and Account Review for this Canada role. Success Standard Strong performance in this Canada-based Customer Support Representative role means Customer Support, Customer Service, and Account Review reinforce owner visibility, handoff quality, and record completeness; unresolved items retain an owner and completed work leaves a verifiable evidence trail. Evidence focus: Queue Management, Customer-Focused, Support-Focused, Service-Representation Documentation, Case Management, and Account Review for this Canada role. Role Fit Practical ability with Escalation Management, Customer Communication, and Problem Solving in a remote Canada workflow. Evidence focus: Queue Management, Customer-Focused, Support-Focused, Service-Representation Documentation, Case Management, and Account Review for this Canada role. Clear written communication using Ticket Management and Renata Travel DMC Workflow when documenting ownership, status, and next actions. Evidence focus: Queue Management, Customer-Focused, Support-Focused, Service-Representation Documentation, Case Management, and Account Review for this Canada role. Comfort applying Incoming Destination-Management Work Across Italy And Mediterranean Destinations Operations, Customer Support, and Case Management while maintaining accurate records for TGL LU. Evidence focus: Queue Management, Customer-Focused, Support-Focused, Service-Representation Documentation, Case Management, and Account Review for this Canada role. Sound judgment around Account Review, Customer Service, and Escalation Management, including when a Canada workflow item requires escalation. Evidence focus: Queue Management, Customer-Focused, Support-Focused, Service-Representation Documentation, Case Management, and Account Review for this Canada role. Position Details Full-time. Entry level. 100% remote within Canada. Base salary: $40,000-$60,000 per year. For this Customer Support Representative at TGL LU, remote execution is complete when case management, problem solving, and ticket management leave the Canada workflow secure, current, and ready for the next authorized teammate. Evidence focus: Queue Management, Customer-Focused, Support-Focused, Service-Representation Documentation, Case Management, and Account Review for this Canada role.

Manage customer support workflows in Canada by handling escalations, tickets, and account reviews to ensure record completeness. Document decisions and track open actions to maintain visibility and quality during handoffs.

Requires practical ability in escalation management, problem solving, and clear written communication within a remote workflow. Must be comfortable applying destination-management operations and maintaining accurate records.

• Service à la clientèleSouhaitée
• Résolution de problèmesSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Escalation Management
• Customer Communication
• Account Review
• Queue Management
• Case Management
• Ticket Management
• Problem Solving
• Customer Service
• Written Communication
• Documentation

• Customer Service & Support
• Administrative
• Hospitality

Expérience minimale

0+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine

Niveau d’expérience

Entry level