Customer Service Specialist

Travoom is hiring a Customer Service Specialist for its remote Canada workflow. This position combines Customer Experience, Problem Solving, and Incoming Destination-Management Work Across Italy And Mediterranean Destinations Operations to keep source accuracy, deadline control, and status evidence visible from intake through handoff. Evidence focus: Customer Service, Issue Resolution, Account Review, and Customer-Focused, Service-Focused, Specialized-Execution for this Canada role. Core Responsibilities Maintain assigned customer service specialist work in Canada using Customer Experience, Customer-Focused, Service-Focused, Specialized-Execution Documentation, and Customer Service so source accuracy remains traceable. Evidence focus: Customer Service, Issue Resolution, Account Review, and Customer-Focused, Service-Focused, Specialized-Execution for this Canada role. Review incoming information with Problem Solving, Issue Resolution, and Case Management so incomplete or inconsistent items are identified before the next Canada workflow step. Evidence focus: Customer Service, Issue Resolution, Account Review, and Customer-Focused, Service-Focused, Specialized-Execution for this Canada role. Track open actions through Incoming Destination-Management Work Across Italy And Mediterranean Destinations Operations, Case Documentation, and Service Recovery while keeping deadline control, ownership, and deadlines visible. Evidence focus: Customer Service, Issue Resolution, Account Review, and Customer-Focused, Service-Focused, Specialized-Execution for this Canada role. Document decisions and handoffs with Customer-Focused, Service-Focused, Specialized-Execution Documentation, Customer Service, and Follow-Up so another authorized teammate can continue the Canada work without reconstructing its history. Evidence focus: Customer Service, Issue Resolution, Account Review, and Customer-Focused, Service-Focused, Specialized-Execution for this Canada role. Use Issue Resolution, Case Management, and Customer Experience to support quality; escalate exceptions whenever status evidence cannot be confirmed from the available record. Evidence focus: Customer Service, Issue Resolution, Account Review, and Customer-Focused, Service-Focused, Specialized-Execution for this Canada role. Success Standard Strong performance in this Canada-based Customer Service Specialist role means Service Recovery, Case Documentation, and Incoming Destination-Management Work Across Italy And Mediterranean Destinations Operations reinforce source accuracy, deadline control, and status evidence; unresolved items retain an owner and completed work leaves a verifiable evidence trail. Evidence focus: Customer Service, Issue Resolution, Account Review, and Customer-Focused, Service-Focused, Specialized-Execution for this Canada role. Role Fit Practical ability with Customer Experience, Problem Solving, and Customer Service in a remote Canada workflow. Evidence focus: Customer Service, Issue Resolution, Account Review, and Customer-Focused, Service-Focused, Specialized-Execution for this Canada role. Clear written communication using Customer-Focused, Service-Focused, Specialized-Execution Documentation and Issue Resolution when documenting ownership, status, and next actions. Evidence focus: Customer Service, Issue Resolution, Account Review, and Customer-Focused, Service-Focused, Specialized-Execution for this Canada role. Comfort applying Case Management, Service Recovery, and Follow-Up while maintaining accurate records for Travoom. Evidence focus: Customer Service, Issue Resolution, Account Review, and Customer-Focused, Service-Focused, Specialized-Execution for this Canada role. Sound judgment around Incoming Destination-Management Work Across Italy And Mediterranean Destinations Operations, Case Documentation, and Customer Experience, including when a Canada workflow item requires escalation. Evidence focus: Customer Service, Issue Resolution, Account Review, and Customer-Focused, Service-Focused, Specialized-Execution for this Canada role. Position Details Full-time. Associate level. 100% remote within Canada. Base salary: $40,000-$60,000 per year. For this Customer Service Specialist at Travoom, remote execution is complete when follow-up, customer service, and customer-focused, service-focused, specialized-execution documentation leave the Canada workflow secure, current, and ready for the next authorized teammate. Evidence focus: Customer Service, Issue Resolution, Account Review, and Customer-Focused, Service-Focused, Specialized-Execution for this Canada role.

Maintain accurate customer service documentation and track open actions for destination management operations across Italy and the Mediterranean. Ensure source accuracy and deadline control while documenting decisions to facilitate seamless handoffs between teammates.

Requires practical ability in customer experience and problem solving within a remote workflow. Candidates must possess clear written communication skills and sound judgment regarding case escalation and record maintenance.

• Résolution de problèmesSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer Experience
• Problem Solving
• Issue Resolution
• Account Review
• Case Management
• Service Recovery
• Case Documentation
• Written Communication
• Destination Management
• Follow-Up

• Customer Service & Support
• Hospitality
• Administrative
• Technology

Expérience minimale

0+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine

Niveau d’expérience

Associate