TTEC Digital is a global leader in customer experience orchestration, blending technology and empathy to enhance customer relationships and drive superior business outcomes.
Austin, Texas
TTEC Digital is a global leader in customer experience orchestration, combining technology and empathy at the point of conversation. With decades of innovation experience across the world’s leading contact center technology platforms — plus in-house expertise in CX strategy, data and analytics, AI and more — TTEC Digital delivers an unmatched skillset for organizations looking to forge deeper customer relationships and drive better business outcomes.
Télétravail · Toronto, Ontario, Canada
Develop automation-first quality engineering for a platform integrating voice, AI, and intelligence. Own automation coverage, fast-turnaround regression suites, and load/stress testing to ensure high-throughput, low-latency performance.
Télétravail · Toronto, Ontario, Canada
Lead the quality engineering function by designing automation frameworks and managing quality strategy for a high-velocity AI platform. The role involves owning cross-service contract suites, managing weekly regression cycles, and mentoring future QA hires.
Télétravail · ["Toronto, Ontario, Canada"]
At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive. TTEC Digital seeks a Sr. QA/SDET Engineer to join our team. This role is a full-time and fully remote opportunity! The work: We’re an innovation group inside TTEC (NASDAQ: TTEC), building the next generation of AI CX tools — automated QA, conversational analytics, knowledge assist, and agentic automation — for the world’s biggest brands and the millions of custo…
Télétravail · Toronto, Ontario, Canada
Develop and enhance conversational AI chatbot solutions using Cognigy and NICE Proactive AI Agent for client projects. Responsibilities include coding in JavaScript, performing unit testing, and delivering high-quality software while managing project objectives.
Télétravail · Toronto, Ontario, Canada
Act as the primary problem solver and technical right-hand to the engineering leader, focusing on the hardest 10% of platform architecture challenges. Responsibilities include shipping reference implementations for the C1 Platform Foundation and mentoring engineers through direct code contribution.
Télétravail · Toronto, Ontario, Canada
Act as a player-coach leading a development squad to build a real-time AI CX platform featuring event-driven services and AI/ML pipelines. Responsible for writing complex code, owning delivery timelines, and maintaining high code-review standards through weekly software demos.
Télétravail · Toronto, Ontario, Canada
Run the day-to-day engineering organization and own delivery across all squads to ensure weekly working software demos. Manage the hiring pipeline, technical standards, and translate business requirements into executable technical scopes.
Télétravail · Toronto, Ontario, Canada
The Product Manager owns the 'front-of-house' user experience, including the Agent UI, Control UI, and Active Listening UX. They are responsible for shipping high-quality AI CX tools for large enterprise brands to improve the trajectory of the company.
Télétravail · Toronto, Ontario, Canada
The Product Manager owns the platform powering AI services, desktop intercepts, and integrations for agent and supervisor interfaces. They collaborate closely with the Workspace PM to deliver next-generation AI CX tools for enterprise clients.
Télétravail · Toronto, Ontario, Canada
Run the day-to-day engineering organization, owning delivery across all squads and managing the hiring pipeline. Translate business requirements into technical scope and ensure the consistent shipment of working software via weekly demos.
Télétravail · Toronto, Ontario, Canada
Act as the primary problem solver and technical leader, owning platform architecture decisions for the C1 Platform Foundation. You will develop reference implementations and mentor engineers by writing code to unblock squads.
Télétravail · Toronto, Ontario, Canada
Lead a development squad as a player-coach, writing complex code and overseeing the delivery of real-time AI CX tools. Own the development of event-bus services, AI/ML pipelines, and connector frameworks for enterprise deployments.
Télétravail · Toronto, Ontario, Canada
You will own automation coverage for squad services, including fast-turnaround regression suites and load/stress testing for high-throughput systems. The role focuses on maintaining quality signals in a weekly deployment cycle within a startup-like environment.
Télétravail · Toronto, Ontario, Canada
The QA/SDET Lead will define and execute the quality strategy for a high-velocity platform, focusing on automation-first engineering and rapid regression testing. This role involves leading a team while remaining hands-on with framework design, architecture, and solving complex technical challenges.
Télétravail · Toronto, Ontario, Canada
Own the platform backend, including AI services, Desktop Intercept clients, and third-party integrations for CCaaS and CRM platforms. Define API contracts, set latency and cost budgets, and establish guardrails for AI-driven customer experience tools.
Télétravail · Toronto, Ontario, Canada
Own the end-to-end agent and supervisor experience, including the Agent UI, Control UI, and Active Listening UX. Define information hierarchy and real-time UX standards to reduce cognitive load and improve agent efficiency.
Télétravail · Toronto, Ontario, Canada
Design and implement conversational flows and personalities for Intelligent Virtual Assistants to ensure a human-like AI experience. Act as a trusted advisor to clients by providing guidance on CX automation strategy and analyzing performance data to improve bot interactions.
Télétravail · Toronto, Ontario, Canada, Vancouver, British Columbia, Canada
Lead and own multiple complex, large-scale Microsoft Azure transformation engagements while ensuring client success and meeting business objectives. Manage financial metrics, P&L across portfolios, and drive customer satisfaction through strategic relationship management.