Product Manager-— Workspace

TTEC Digital seeks a Product Manager- Workspace to join our team. This role is a full-time and fully remote opportunity! We’re looking for a Product Manager who ships with enough craft and intent that the work stands apart in a category where everyone launches at the same height. Builds with excellence, moves fast, and doesn’t treat the two as a tradeoff. The work: We’re an innovation group inside TTEC (NASDAQ: TTEC), building the next generation of AI CX tools — automated QA, conversational analytics, knowledge assist, and agentic automation — for the world’s biggest brands and the millions of customers they serve. We move like an early-stage startup, backed by the scale, distribution, and enterprise client base of a company that’s been obsessed with customer experience since 1982. This is the rare seat where getting in early actually matters at scale. TTEC is a public company at an AI inflection point. Ship the right products into thousands of live enterprise deployments and you don’t just move a metric — you move the trajectory of the company and the value of the stock. The leverage is real, and the work compounds. The role: You’re one of two PMs reporting to the VP, Product Management. You own the front-of-house — everything the human agent and their supervisor touch: the Agent UI, the Control UI, and the Active Listening UX. Your counterpart, PM - Services, owns the AI services, Desktop Intercept, and Integrations that sit behind your surfaces. You partner constantly; you own different halves of the same product. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

The Product Manager owns the 'front-of-house' user experience, including the Agent UI, Control UI, and Active Listening UX. They are responsible for shipping high-quality AI CX tools for large enterprise brands to improve the trajectory of the company.

The role requires a product manager capable of building with excellence and speed without compromising quality. Candidates should have experience in product craft and the ability to collaborate closely with a counterpart managing backend AI services.

• Gestion de produitSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Product Management
• User Interface Design
• User Experience Design
• AI Product Development
• Conversational Analytics
• Agentic Automation
• Enterprise Software
• Cross-functional Collaboration

• Software
• Technology
• Management & Leadership
• Consulting
• Customer Service & Support

Expérience minimale

5+ ans

Postuler avant le

2 févr. 2027

Langue de l’offre

anglais

Heures de travail

40 heures par semaine

Exigences de lieu

Country, Toronto, Ontario, Canada

Niveau d’expérience

Mid-Senior level

Mode de candidature

La candidature directe est offerte