customer service manager - retail

Overview Languages English Education College/CEGEP Experience 2 years to less than 3 years On site Work must be completed at the physical location. There is no option to work remotely. Responsibilities Tasks Evaluate daily operations Plan and organize daily operations Manage staff and assign duties Study market research and trends to determine consumer demand, potential sales volumes and effect of competitors' operations on sales Determine merchandise and services to be sold Plan budgets and monitor revenues and expenses Resolve issues that may arise, including customer requests, complaints and supply shortages Recruit, hire and supervise staff and/or volunteers

The manager is responsible for planning and evaluating daily retail operations, including budgeting and monitoring revenues. They also oversee staff recruitment, supervision, and the resolution of customer complaints and supply issues.

Candidates must have a college or CEGEP education and between 2 to 3 years of relevant experience. Proficiency in English is required for this on-site role.

• Service à la clientèleSouhaitée
• Gestion des stocksSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Operations Management
• Staff Supervision
• Market Research
• Budget Planning
• Customer Service
• Recruitment
• Inventory Management
• Conflict Resolution

• Retail
• Management & Leadership
• Customer Service & Support
• Logistics
• Transportation

Formation minimale

Diplôme collégial

Expérience minimale

2+ ans

Postuler avant le

3 sept. 2026

Langue de l’offre

anglais

Heures de travail

40 heures par semaine

Niveau d’expérience

Mid-Senior level