Enterprise Account Manager

As an Account Manager at Quorum, you will build long-term, trusted relationships with customers while driving revenue growth and retention across your assigned portfolio. This sales-focused role also requires a strong commitment to customer satisfaction, helping clients realize value from Quorum’s products and services. In this role, you will develop strong relationships with key business leaders, stakeholders, and executive sponsors; consult on Quorum solutions; and demonstrate ROI to support customer success. You will also respond to client inquiries, identify growth opportunities within existing accounts and dealer groups, and partner with cross-functional teams—including Training & Implementations, BDC, Product Support, and Product Management—to improve the overall customer experience. Occasional travel is required. What you will be expected to do: · Build and maintain strong, long-term client relationships with key accounts, stakeholders, and executive sponsors · Negotiate contracts, close agreements, protect revenue, and support profitability targets · Ensure Quorum solutions are delivered successfully and aligned with customer needs and objectives · Communicate progress on monthly and quarterly initiatives to internal and external stakeholders · Identify growth opportunities within existing accounts, including new business, upsell, cross-sell, and areas for improvement · Collaborate with the sales team to grow opportunities and meet sales quotas · Support challenging client requests and issue escalations as needed · Maintain regular communication with assigned account contacts, including performance reporting and updated contact logs · Attend training sessions and webinars to stay current on product updates, assess their impact, and communicate relevant changes · Follow Quorum Customer Success best practices and standards · Represent the voice of the customer in Product Development meetings as needed · Complete assigned duties accurately and on time We are looking for a candidate with: · Proven experience in customer success, account management, sales account management, or a related client-facing role · Strong ability to communicate, present, negotiate, and influence stakeholders at all levels, including executive and C-level audiences · Intermediate proficiency with CRM software, such as Zoho, and Microsoft Office, particularly Excel and PowerPoint · Experience delivering client-focused solutions that address customer needs and support long-term satisfaction · Ability to manage multiple priorities while maintaining strong attention to detail · Strong analytical, organizational, time management, and interpersonal skills · Enthusiastic, self-motivated approach to work · Post-secondary education preferred · Bilingual fluency in French and English is considered an asset · Automotive industry experience, particularly in dealership sales operations, is considered an asset · Familiarity with one or more Quorum systems is considered an asset It would be great if you had the following- but we do not expect you to have it all: · Strong Sales Background: While the role involves customer success, having a solid understanding of sales processes, techniques, and strategies is essential for effectively identifying and executing upsell or cross-sell opportunities and maximizing revenue. · Customer Relationship Management (CRM) Skills: Proficiency in CRM software such as Zoho, or similar platforms is beneficial, as well as, experience in managing customer data, tracking interactions, and forecasting sales. · Account Management Experience: Experience in customer success or account management is highly desirable, including managing client relationships, maintaining customer satisfaction, and supporting growth, retention and loyalty. Additional Requirements · Criminal background check required · Candidates must hold a valid passport as some travel will be required. · Must possess a valid driver’s license · Flexible hours Competitive salary Variable compensation/Commission Plan Company Match Plan Group Benefits Flexible work environment

The Enterprise Account Manager will build and maintain long-term relationships with key accounts to drive revenue growth, retention, and customer satisfaction. They will negotiate contracts, identify upsell opportunities, and collaborate with cross-functional teams to ensure successful product delivery and support.

Candidates should have proven experience in account management or sales, along with strong communication and negotiation skills. Proficiency in CRM software and Microsoft Office is required, with a preference for candidates having automotive industry experience.

• Competitive salary • Variable compensation • Commission plan • Company match plan • Group benefits • Flexible work environment

• Gestion du tempsSouhaitée
• Microsoft ExcelSouhaitée
• VenteSouhaitée
• CommunicationSouhaitée
• Microsoft OfficeSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Account management
• Sales
• Customer success
• Relationship building
• Contract negotiation
• CRM software
• Zoho
• Microsoft Office
• Excel
• PowerPoint
• Analytical skills
• Communication
• Presentation skills
• Time management
• Strategic planning
• Upselling
• Sales Forecasting
• Influencing Skills
• Performance Reporting
• Cross-Selling
• Customer Success Management
• Influencing Without Authority
• Customer Relationship Management (CRM) Software
• Bilingual (French/English)
• Valid Driver's License
• Self-Motivation
• Voice of the Customer (VoC)
• Microsoft Excel
• Account Management
• Automotive Industry
• Multilingualism
• Customer Relationship Management
• Customer Service
• Customer Data Management
• Interpersonal Communications
• New Product Development
• Microsoft PowerPoint
• Product Support
• Sales Operations
• Time Management
• Zoho Office Suite
• Revenue Growth
• Enthusiasm
• Detail Oriented

• Sales
• Customer Service & Support
• Management & Leadership
• Software
• Enterprise Account Manager
• Account Manager (General)
• Commercial Sales Representatives
• Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products

Formation minimale

Études secondaires

Expérience minimale

2+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine

Exigences de lieu

Country, Canada