Operations/Project Manager

Résumé du poste

The role involves managing daily operations, resolving customer escalations, and providing leadership to a small team. Additionally, the manager will oversee strategic projects including system migrations and implementations while maintaining key business KPIs.

Détails du poste

About Aspire Software Aspire Software, an operating group of Valsoft Corporation, acquires, builds, and grows vertical market software companies around the world. Each business operates with entrepreneurial autonomy while benefiting from shared expertise, leadership, and operational support across the broader portfolio. Role Overview This is a maternity cover role offered on a 12-month fixed-term contract. We are looking for an experienced Operations Manager / Project Manager stepping into a busy, cross-functional role that combines day-to-day operational management, escalation handling, people leadership, and active project delivery. This role sits at the centre of the business, working closely with leadership and managing a small team, while also driving forward several time-boxed strategic projects (system migrations and implementations) currently in progress. The ideal candidate is highly organized, comfortable managing competing priorities, confident communicating with senior stakeholders, and capable of quickly picking up context on live projects without significant ramp-up time. Key Responsibilities Daily / Ongoing Manage and resolve customer support / escalation issues Handle ad-hoc operational requests and escalations Line-manage a small team— including 1:1s, unblocking issues, and approvals Monitor and maintain oversight of key business KPIs Weekly Lead/participate in the weekly management meeting with leadership, including weekly reporting Prepare and distribute the Friday weekly executive report Monthly Conduct AR Aging Review Produce churn reporting Conduct VBS review Active Projects (currently a significant portion of workload) Oversee RW+ implementation and migration Manage the RW Legacy sunset process Oversee HubSpot implementation across: Salesforce (SF), TeamSupport, Intercom, RW+ Manage ValBill project Periodic / As-Needed Support webinars and marketing email initiatives Produce ad-hoc KPI reporting Support ValPay Capital initiatives Requirements Proven experience in an operations management and/or project management role, ideally within a fast-paced, tech-enabled or SaaS business Experience managing direct reports, including running 1:1s and unblocking day-to-day issues Strong track record of managing multiple concurrent projects, including system implementations/migrations (e.g., CRM, billing, support tooling) Comfortable owning executive-level reporting and presenting to leadership Experience handling customer escalations and cross-functional ad-hoc requests Familiarity with tools such as HubSpot, Salesforce, Intercom (or equivalent CRM/support platforms) is a strong plus Strong financial acumen and advanced Excel skills are essential — this role owns AR aging review, churn reporting, and VBS review, and regularly builds/maintains reporting for leadership. Candidates should be comfortable with: Building and maintaining reports involving pivot tables, lookups (VLOOKUP/XLOOKUP/INDEX-MATCH), and formula-driven models Reconciling and analyzing financial data (aging balances, revenue/churn figures) with a high level of accuracy Translating raw data into clear, exec-ready summaries and dashboards Excellent communication, prioritization, and stakeholder management skills Able to work independently and hit the ground running with minimal handover time Handover & Onboarding Given the breadth of live projects and standing responsibilities, a structured handover period with the current role holder is strongly recommended prior to leave commencing, covering: Introductions to direct reports and key stakeholders Walkthrough of active projects and current status (RW+, HubSpot implementation, ValBill, RW Legacy sunset) Access to reporting templates (weekly exec report, KPI dashboards, AR aging, churn reports) Overview of escalation processes and key accounts #BlueBird

Ce que vous ferez

The role involves managing daily operations, resolving customer escalations, and providing leadership to a small team. Additionally, the manager will oversee strategic projects including system migrations and implementations while maintaining key business KPIs.

Exigences

Candidates must have proven experience in operations or project management within a tech-enabled or SaaS environment. Strong financial acumen, advanced Excel skills, and the ability to manage multiple concurrent projects are essential requirements.

Compétences indiquées

• Escalation Handling · Souhaitée
• Operations Management · Souhaitée
• Analyse de données · Souhaitée
• Microsoft Excel · Souhaitée
• People leadership · Souhaitée
• Gestion de projet · Souhaitée
• Salesforce · Souhaitée
• Stakeholder Management · Souhaitée
• CRM · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Operations management
• Project management
• People leadership
• Stakeholder management
• Financial acumen
• Excel
• Data analysis
• CRM
• HubSpot
• Salesforce
• Intercom
• System migration
• KPI reporting
• Escalation handling
• Strategic planning
• Vlookups
• Financial Acumen
• Project Delivery
• VBScript (Visual Basic Scripting Edition)
• Microsoft Excel
• Customer Support
• Billing
• Customer Relationship Management
• Dashboard
• Management
• Software As A Service (SaaS)
• Communication
• Pivot Tables And Charts
• Financial Analysis
• Leadership
• Marketing
• Key Performance Indicators (KPIs)
• Project Management
• Operations Management
• Stakeholder Management
• Tooling
• Vertical Market
• HubSpot CRM
• Templates
• Prioritization
• System Implementation
• KPI Reporting

Domaines d’emploi

• Management & Leadership
• Software
• Finance & Accounting
• Customer Service & Support
• Administrative
• Operations Project Manager
• Management and Organization Analysts
• Project Management Specialists