Crisis Intervention and Service Manager

Crisis Intervention and Service Manager Company: Victim Services of Durham Region Type: Full-Time Permanent Position Location: 605 Rossland Road East, Whitby, ON L1N 0B8 Classification: This position requires on-site attendance five days per week and includes paid after-hours on-call leadership support. About the Organization Victim Services of Durham Region is a non-profit charitable organization that works with community partners to support victims of crime and tragic circumstances. We provide on-site and telephone crisis intervention services through community and self-referrals, as well as referrals from the Durham Regional Police Service and Ontario Provincial Police. We also work to prevent violence through awareness and education. We are seeking a full-time Crisis Intervention and Service Manager to provide operational leadership, program oversight, staff supervision, and clinical support to ensure the effective delivery of trauma-informed, client-centred services across the organization. The successful candidate will be a collaborative leader who is committed to staff development, service excellence, accountability, and continuous quality improvement. We Value Our Staff Working at Victim Services of Durham Region means being part of a collaborative and dynamic work environment. We provide meaningful and impactful work while promoting the health and wellness of our team. We also offer: Benefits 100% covered by VSDR OMERS Pension Plan Opportunities for mentorship and collaboration across teams Starting salary of $79K–$83K, depending on experience Competitive vacation allowance Position Overview The Crisis Intervention and Service Manager provides operational and people leadership across victim support, crisis intervention, counselling, and prevention services. This role is responsible for ensuring effective day-to-day operations, supporting and developing staff, maintaining strong community partnerships, and ensuring services are delivered in a trauma-informed, client-centred, and culturally responsive manner. The successful candidate will be an operational owner who anticipates challenges, takes initiative, and ensures that programs and services run smoothly while maintaining a strong focus on client outcomes and organizational priorities. You Will Succeed in This Role If You Are: A Collaborative Leader – You communicate with clarity, build strong relationships, and know how to engage and motivate teams while bringing people together around a common goal. An Operational Owner – You take full ownership of day-to-day operations, anticipate issues, solve problems proactively, and ensure things run smoothly and efficiently. A Mission Champion – You believe in the work, understand its impact, and bring genuine passion and commitment to advancing the organization’s mission. Responsibilities Provide day-to-day operational leadership and oversight of victim support, crisis intervention, counselling, and prevention services, ensuring effective, responsive, and high-quality service delivery. Take ownership of operational priorities, anticipate challenges, and proactively address issues to ensure programs and services operate smoothly and effectively. Lead, supervise, support, and mentor staff, students, and volunteers, fostering accountability, professional growth, and high standards of service. Foster a collaborative, inclusive, and supportive team environment that prioritizes employee well-being, accountability, and positive client outcomes. Support recruitment, onboarding, orientation, training, and performance development of staff and volunteers. Oversee client intake, referrals, case assignment, service coordination, and client flow to ensure timely access to appropriate supports. Coordinate staff schedules, program coverage, and on-call rotations to ensure continuity of service. Review client documentation and records to ensure compliance with organizational policies, funding requirements, confidentiality standards, and professional practices. Contribute to program planning, development, evaluation, and continuous quality improvement initiatives. Oversee and support data collection, reporting requirements, outcome measurement, and accreditation activities. Develop and maintain strong, collaborative relationships with police, community organizations, funders, and other key partners. Represent Victim Services of Durham Region at community meetings, presentations, outreach activities, and partnership initiatives. Work closely with the Executive Director to advance organizational priorities, strengthen service delivery, and support the ongoing development of the organization. Qualifications Post-secondary education in Social Service Work, Social Work, or a related field, or an equivalent combination of education and experience. Registration in good standing with the Ontario College of Social Workers and Social Service Workers (OCSWSSW) is considered an asset. Minimum of five (5) years of direct service experience in a human services environment, including at least three (3) years of experience developing, implementing, or evaluating programs and providing services to individuals impacted by crime, violence, trauma, or tragic circumstances. Minimum of two (2) years of supervisory experience, with a demonstrated ability to lead, support, and develop multidisciplinary teams. Demonstrated experience providing operational leadership, managing competing priorities, exercising sound judgment, and addressing issues proactively. Demonstrated knowledge and application of trauma-informed, client-centred, anti-oppressive, and culturally responsive practices. Strong leadership, organizational, problem-solving, and decision-making skills, with the ability to work effectively in a fast-paced and emotionally demanding environment. Excellent interpersonal, verbal, and written communication skills, with a demonstrated ability to build and maintain effective relationships with clients, staff, community partners, and other stakeholders. Knowledge of community resources, victim services, crisis intervention, and the criminal justice system is considered an asset. Proficiency with Microsoft Office applications and electronic case management systems. Employment is contingent upon a satisfactory Criminal Record Check and Vulnerable Sector Check. Willingness to participate in occasional evening and weekend work, including the agency’s paid on-call support system. Valid Ontario driver’s licence and access to reliable transportation, with the ability to travel throughout Durham Region to attend community partner meetings, events, and other organizational activities. Application VSDR highly values the diversity of our staff and the communities we serve. We strongly encourage applications from members of equity-deserving groups, including Indigenous peoples, racialized persons, persons with disabilities, 2SLGBTQIA+ individuals, and others who reflect and respect the diversity of Durham Region. How to Apply Please submit your resume to Katherine Taylor at [email protected]. At VSDR, we are committed to fostering a healthy and positive work environment. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, we encourage applications from all qualified candidates and will accommodate applicants’ needs throughout all stages of the selection process. If selected to participate in the recruitment and selection process, please inform the representative of Taylor McMahon of any accommodations you may require to ensure your equal participation. We look forward to hearing from you!

Provide operational leadership and oversight for victim support, crisis intervention, and prevention services. Supervise and mentor multidisciplinary staff while maintaining strong community partnerships and ensuring high-quality, trauma-informed service delivery.

Requires post-secondary education in Social Work or a related field with at least five years of human services experience and two years of supervisory experience. Must possess a valid Ontario driver's licence and pass a Criminal Record and Vulnerable Sector Check.

• 100% covered benefits • OMERS Pension Plan • Mentorship and collaboration opportunities • Competitive vacation allowance

• Microsoft OfficeSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Operational Leadership
• Crisis Intervention
• Staff Supervision
• Trauma-Informed Care
• Clinical Support
• Program Evaluation
• Case Management
• Stakeholder Relations
• Conflict Resolution
• Performance Development
• Client-Centred Practice
• Culturally Responsive Care
• Microsoft Office
• Electronic Case Management
• Budgeting and Reporting
• Strategic Planning

• Social Services
• Management & Leadership
• Healthcare
• Government & Public Sector
• Security & Safety

Formation minimale

Baccalauréat

Expérience minimale

5+ ans

Postuler avant le

17 févr. 2027

Langue de l’offre

anglais

Heures de travail

40 heures par semaine

Niveau d’expérience

Mid-Senior level

Mode de candidature

La candidature directe est offerte