Spa Coordinator/Attendant - The Wickaninnish Inn

Résumé du poste

The role involves managing guest bookings and providing personalized service while maintaining the cleanliness and setup of spa treatment rooms and lounges. Additionally, the coordinator handles retail transactions, administrative duties, and the transport of clean linens.

Détails du poste

Company Description We are a family-owned Relais & Châteaux property located on the stunning West Coast of Vancouver Island and have been creating world-renowned guest experiences since we opened in 1996. While situated in one of the most beautiful places in the world, the success of the Wickaninnish Inn is based on our visionary leadership, the spirit of our people, and the unwavering passion of our teams. Together we deliver the highest service standards in an engaging and supportive work environment. Discover why working at the Wickaninnish Inn will transform your career and give you an opportunity to explore the Pacific Northwest. Wickaninnish Inn Careers Job Description Join our Spa Team as a Spa Coordinator/Attendant where you have the opportunity to learn and grow in a Relais & Chateaux property, also recognized by Relais & Châteaux property recognized by Forbes, Michelin Key, AAA Four Diamond, and Travel & Leisure’s World’s Best Hotels. We are dedicated to fostering a culture of belonging where every individual is appreciated and valued for who they are. We are passionate about providing a supportive environment for our team, delivering excellence to our guests while achieving the highest sustainability practices, and creating a lasting legacy for our families and communities. This position will work part time as a Spa Coordinator and part time as a Spa Attendant. Shared Team Housing available within walking distance from property. As a Spa Coordinator/Attendant you will: Ensure efficient and personalized guest service meeting and exceeding Relais & Chateaux, Michelin Two Keys, AAA 4 & 5 Diamond and Forbes Standards. Greet guests immediately as they arrive in Ancient Cedars Spa. Stock and set up treatment rooms appropriately with clean linen. Answer the telephone and complete treatment bookings. Set up Men’s and Ladies Lounges, including, but not limited to, individual locker set up for guests and replenishment of supplies/amenities. Clean all spa areas including, but not limited to, the spa lounge, reception area and hallway, all treatment rooms, steam room and spa patio. Manage guest bookings for treatments in the Spa with accuracy and attention to detail, and be prepared to answer questions regarding the services available. Have a strong understanding of all products sold in Ancient Cedars Spa and answer guest and employee questions about the spa’s products, prices and inventory. Complete transactions for the guests when they are leaving, and/or purchasing items from, the spa. Participate in Retail programs, training and meetings. Complete assigned administrative duties. Be proficient in the opening and closing duties of the spa. Transport all clean linen from the Laundry Room to the Ancient Cedars Spa. Qualifications The Wickaninnish Inn is committed to the principles of equality and diversity in the workplace. We aim to hire the best candidate for the position based on their qualifications and merit in terms of knowledge, skills, and experience. Our ideal candidate will embody the West Coast culture, while still being committed to the art of hospitality and pursuit of excellence. They will have: The willingness to learn in a team environment while striving to exceed Relais & Chateaux, Michelin Two Keys, AAA 4 & 5 Diamond and Forbes Standards. Exemplary guest service skills and a demonstrated willingness to exceed guest expectations. Excellent interpersonal and verbal communication skills. Knowledge of Housekeeping and Laundry procedures, an asset. Physical ability to transport large bags of laundry to Laundry room. Previous spa product line knowledge an asset. Strong organizational skills, initiative thinking and ability to multitask. Ability to schedule guest bookings for maximum treatments per day, and deal with guests in a professional manner in person and on the phone. Previous experience of 1 year in another spa or a full service hotel, an asset. Working knowledge of Spa Soft, Maestro, Excel, Word, and Internet applications preferred. The philosophies of wellness and healing through spa experiences. Fluency in English is essential. Candidates must also meet the eligibility requirements for a work permit. A mutual understanding of your employment duration will be determined during your interview. Salary/Wage: $20.00 per hour Additional Information A good relationship is built upon mutual and reciprocal appreciation. We value the time and experience you bring to your work; here are some of the benefits and privileges you’ll have access to alongside your experience at the Inn: Employment Benefits By submitting an application, you are attesting that the information given is accurate. As we receive a high volume of e-mails, we are only able to respond directly to you if your resume and interests align with our currently available positions.

Ce que vous ferez

The role involves managing guest bookings and providing personalized service while maintaining the cleanliness and setup of spa treatment rooms and lounges. Additionally, the coordinator handles retail transactions, administrative duties, and the transport of clean linens.

Exigences

Candidates should have exemplary guest service skills and the physical ability to handle laundry transport. Previous experience in a spa or full-service hotel and proficiency in spa management software are considered assets.

Avantages

• Shared Team Housing

Compétences indiquées

• Appointment Scheduling · Souhaitée
• Administrative Support · Souhaitée
• Housekeeping · Souhaitée
• Microsoft Excel · Souhaitée
• Multitasking · Souhaitée
• Microsoft Word · Souhaitée
• Gestion des stocks · Souhaitée
• interpersonal communication · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Guest Service
• Appointment Scheduling
• Interpersonal Communication
• Multitasking
• Organizational Skills
• Housekeeping
• Laundry Procedures
• Spa Soft
• Maestro
• Microsoft Excel
• Microsoft Word
• Retail Sales
• Administrative Support
• Inventory Management
• Professionalism
• Wellness Philosophy

Domaines d’emploi

• Hospitality
• Customer Service & Support
• Administrative
• Retail