Client Success Manager

About York At York, we are bold, fast, and relentlessly focused on what matters: our clients. While others get lost in the bureaucracy and outdated thinking, we cut through the noise. We challenge the status quo, move with urgency, and make decisions that serve our clients, not just our bottom line. We take full ownership, work together to solve complicated problems, and execute - no excuses, no shortcuts. This is not the place for complacency. Our team thrives in a high-performance, no-BS environment - we are a group of high performers who think critically, move fast, and follow through. The success of our business depends on the willingness of our team to ditch antiquated ways of operating and adapt new methods for achieving excellent results. This is who we work. This is how we win. Position Summary The Client Success Manager ensures successful outcomes for tenants and clients in their construction dealings with York Realty Inc. Acting as the primary liaison between York Realty Inc., its tenants, York Construction Inc., and other general contractors, this role oversees construction and development processes to deliver high-quality projects on time and within budget. Key Responsibilities Owners Representative Oversee general contractors completing landlord work in both new build and tenant improvement scenarios. Champion projects and guide project teams through the Project Lifecycle Maintain consistent communication with the project team including tenants, internal & external stakeholders, contractors, etc. Other duties as assigned Project Management Initiating Review and interpret tenant lease agreements to understand landlord obligations. Identify and manage project risks in collaboration with stakeholders. Planning Lead the develop the Project Plan that defines scope, budget, and schedule in coordination with internal and external teams Monitor & Controlling Ensure tenant, client, and corporate quality standards are upheld throughout the project. Manage tenant relationship throughout by understanding their goals and representing their best interests Participate in project meetings and contribute to decision-making Own and manage the project budget, leading the Change Management process (CCN, CO) to track and escalate additional costs. Monitor and control the project schedule, ensuring milestones are met while minimizing delays and cost overruns. Maintain project status reporting and present updates to management and senior leadership. Closing Work with project teams and stakeholders to ensure budget and scope closeout. Document Planned vs. Actual project outcomes for lessons learned and continuous improvement initiatives. What you bring to York 1-2 years’ experience with Project Management in the construction or real estate sectors Proven ability to forge, grow and maintain positive relationships with multiple groups Sense of urgency and able to manage multiple priorities simultaneously and meet the time demands of unpredictable activities; capable of handling pressure and challenges in a dynamic business environment Strong attention to detail and work accuracy Developed interpersonal, communication, and organizational skills Ability to work collaboratively with a positive attitude Core Competencies Problem Solving Risk Management Financial Management Schedule Management Communication Construction Knowledge Relationship Management

The Client Success Manager acts as the primary liaison between the company, tenants, and contractors to oversee construction and development projects. They are responsible for managing project lifecycles, budgets, schedules, and ensuring that all quality standards are met throughout the process.

Candidates should have 1-2 years of experience in project management within the construction or real estate sectors. Strong interpersonal, communication, and organizational skills are required, along with the ability to manage multiple priorities in a fast-paced environment.

• Résolution de problèmesSouhaitée
• CommunicationSouhaitée
• Gestion de projetSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Project Management
• Construction Management
• Risk Management
• Financial Management
• Schedule Management
• Communication
• Relationship Management
• Problem Solving
• Lease Agreement Interpretation
• Budgeting
• Change Management
• Stakeholder Management
• Quality Control
• Project Lifecycle
• Reporting
• Project Schedules
• Lease Contracts
• Organizational Skills
• Tenant Improvements
• Follow Through
• Positivity
• Planning
• Management
• Decision Making
• Continuous Improvement Process
• Critical Thinking
• Project Planning
• Dynamic Business Process Management
• Leadership
• Interpersonal Communications
• Milestones (Project Management)
• Systems Development Life Cycle
• Real Estate
• Coordinating
• Detail Oriented

• Construction
• Management & Leadership
• Customer Service & Support
• Finance & Accounting
• Client Success Manager
• Customer Success Manager
• Sales and Marketing Managers
• First-Line Supervisors of Office and Administrative Support Workers

Expérience minimale

0+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine