Project Management Lead

About Zip Zip is the AI platform for enterprise procurement — built for humans and agents working together. By orchestrating procurement across teams, tools, and suppliers with the help of AI agents, companies can secure the resources they need to innovate faster than ever before. The world’s most influential enterprises trust Zip, including T-Mobile, OpenAI, AMD, Mars, Dollar Tree, and more. Together they’ve saved over $8 billion and processed over $500 billion in spend. Zip’s team includes product leaders from Apple, Airbnb, and Meta, as well as former procurement leaders from United Health, Sanofi, MGM Resorts, Discover, and NASA. Backed by Adams Street, Alkeon, BOND, CRV, DST, Tiger Global, and Y Combinator, Zip has raised $371 million, most recently at a $2.2 billion valuation and has been recognized by Forbes Fintech 50, Fast Company's Most Innovative Companies, Inc. Best in Business, and LinkedIn Top Startups. Your Role We are seeking a visionary and operationally strong Project Management Lead to establish, scale, and mature our Project Management Office (PMO) from the ground up. In this role, you will be responsible for defining the governance models, standard methodologies, and delivery frameworks that power Zip's enterprise deployments. Beyond establishing the infrastructure, you will lead, mentor, and coach a growing team of high-performing project managers. You will collaborate cross-functionally with Product, Engineering, and Customer Success leadership to optimize our delivery lifecycle and accelerate time-to-value for strategic global clients. You Will Build and Mature the PMO: Architect and implement Zip’s project management standards, methodology templates, and tooling to create a scalable delivery practice. People Management & Leadership: Directly manage, mentor, and hire a team of project managers, establishing clear performance expectations and supporting career pathing. Hands-On Project Execution: Directly own and drive the end-to-end delivery of high-priority, complex enterprise implementations, balancing team leadership with active, on-the-ground execution. Portfolio Governance: Oversee the global portfolio of active enterprise onboardings, proactively monitoring resource constraints, capacity planning, and target delivery timelines. Metrics & Continuous Improvement: Define and track operational metrics (e.g., project velocity, milestones hit, time-to-value) to continuously optimize post-sales execution. Cross-Functional Collaboration: Partner closely with Product and Engineering leadership to communicate enterprise deployment needs, streamline feedback loops, and shape product readiness. Executive Escalations: Act as the primary escalation management point for enterprise client implementations, resolving complex delivery blockers and ensuring high client satisfaction. Qualifications 8+ years of experience in enterprise software implementation, technology consulting, or complex project management. 3+ years of direct people management experience, with a proven track record of growing and mentoring technical implementation teams. Demonstrated success in building, launching, or significantly up-leveling a PMO function within a fast-growing B2B SaaS environment. Deep familiarity with enterprise financial systems, procurement workflows, or large-scale ERP implementation methodologies. Outstanding communication, negotiation, and relationship skills; expert ability to influence decision-making and push back constructively at the executive level. Thrives in high-growth startup conditions, possesses excellent analytical problem-solving skills, and demonstrates a strong bias for action. Perks & Benefits At Zip, we’re committed to providing our employees with everything they need to do their best work. 📈 Start-up equity 🦷 Health, vision & dental coverage 🍽️ Catered lunches & dinners 🚍 Commuter benefit 🚠 Team building events & happy hours 🌴 Flexible PTO 💻 Apple equipment plus home office stipend

Establish and scale the Project Management Office (PMO) by defining governance models and delivery frameworks for enterprise deployments. Lead and mentor a team of project managers while directly driving high-priority, complex client implementations.

Requires over 8 years of experience in enterprise software implementation and at least 3 years of direct people management. Candidates must have a proven track record of building PMO functions within fast-growing B2B SaaS environments.

• Start-up Equity • Health Coverage • Vision Coverage • Dental Coverage • Catered Lunches • Catered Dinners • Commuter Benefit • Team Building Events • Happy Hours • Flexible PTO • Apple Equipment • Home Office Stipend

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Project Management Office (PMO)
• Enterprise Software Implementation
• People Management
• Governance Models
• Delivery Frameworks
• Portfolio Governance
• Capacity Planning
• Stakeholder Management
• B2B SaaS
• ERP Implementation
• Operational Metrics
• Cross-functional Collaboration
• Executive Escalation Management
• Procurement Workflows
• Analytical Problem-solving
• Negotiation

• Management & Leadership
• Software
• Consulting
• Technology
• Finance & Accounting

Expérience minimale

10+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine

Exigences de lieu

Country, Canada