Assistant Front Office Manager

Company Description Nestled at the base of Blackcomb Mountain, just two hours north of Downtown Vancouver, Fairmont Chateau Whistler defines mountain luxury. Offering ski-in, ski-out convenience in the winter, and an on-site championship golf course in the summer, we are Canada’s year-round outdoor adventure destination. Additionally, we are Whistler's largest conference resort hotel, offering 5 unique dining outlets, a slope-side Health Club, and 519 guestrooms and suites. Job Description Assistant Front Office Manager Providing engaging, sincere, personalized service is one of the ways our Front Office colleagues are turning moments into memories for our guests. Showcase your interpersonal strengths as an Assistant Front Office Manager, where you will lead, train, and recognize your team in support of exceptional guest service. Salary Range: $64,000 - $67,000 per annum, based on previous experience and education. Job Duties Include: Consistently offer professional, friendly, and engaging service Assist the Front Office Manager in all aspects of the department and ensure service standards are followed Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests Ensure proper staffing and scheduling of all Front Office colleague in accordance to productivity and guidelines Qualifications Service focused personality is essential Previous experience in a similar leadership role is an asset Prior experience working with Opera or a related system Strong interpersonal and problem solving abilities and the ability to lead by example Degree or Diploma in Hospitality Management is an asset Job Perks & Benefits: Subsidized staff accommodation provided Complimentary meal in our staff cafeteria per shift Access to our Employee Travel Program, with discounts on room rates and food & beverage at Fairmont & Accor properties worldwide Hotel leisure benefits including Golf/Ski passes Additional Information Visa Requirements: To progress with your application, you must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization. APPLY TODAY: Whether you're just launching your career or looking for a new adventure, we invite you to visit www.Whister-Jobs.ca to learn more about Fairmont Chateau Whistler and the extraordinary opportunities that exist within our resort! We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [email protected]. Job-Category: Rooms Job Type: Permanent Job Schedule: Full-Time

The Assistant Front Office Manager will lead, train, and support the front office team to ensure exceptional, personalized guest service. They are responsible for managing daily operations, handling guest concerns, and overseeing staff scheduling to maintain service standards.

Candidates should have previous experience in a similar leadership role and strong interpersonal and problem-solving abilities. Proficiency in Opera or a related hotel management system is required, while a degree or diploma in Hospitality Management is considered an asset.

• Subsidized staff accommodation • Complimentary meal per shift • Employee travel program • Hotel leisure benefits • Golf passes • Ski passes

• Résolution de problèmesSouhaitée
• TrainingSouhaitée
• interpersonal skillsSouhaitée
• LeadershipSouhaitée
• Conflict ResolutionSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Leadership
• Team management
• Guest service
• Problem solving
• Interpersonal skills
• Staff scheduling
• Opera system
• Hospitality management
• Conflict resolution
• Training
• Service Standards
• Customer Service
• Personalized Service
• Front Office
• Problem Solving
• Hospitality Management
• Scheduling
• Customer Complaint Resolution

• Hospitality
• Management & Leadership
• Customer Service & Support
• Front Office Assistant Manager
• Office Manager (General)
• Office Supervisors
• First-Line Supervisors of Office and Administrative Support Workers

Formation minimale

Baccalauréat

Expérience minimale

2+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine