Nell Lauretta

An office professional with over 20 years administrative experience providing reliable support to management and colleagues.

1. Reception/Reservation Booking Agent

   Substance Food Group of Restaurants

   nov. 2024 to juin 2026

   Thornhill, ON

   • Answered all incoming calls • Booked reservations for 5 restaurant locations • Compiled guest information for group events and venues • Assisted accounting with monthly statement reconciliation • Filing and scanning as needed

2. Front Desk Receptionist

   Shoppers Drug Mart, Corporate Office

   juin 2014 to mai 2024

   Toronto, ON

   • Answered & directed all inbound calls • Greeted and welcomed vendors and visitors • Monitored visitor access and issued badges • Maintained internal phone list

3. Corporate Administrative Assistant

   Dillon Consulting Limited

   oct. 2005 to mars 2014

   Toronto, ON

   • Provided administrative support to 5 corporate managers • Coordinated venue bookings, participant registration, evaluation reporting and travel arrangements • Facilitated scheduling of employment interviews, including room bookings, catering and contact with candidates • Drafted and edited a variety of correspondence, including staff utilization reports and offers of employment

1. Monarch Park Collegiate

   Ontario Secondary School Graduation Diploma Program

   Toronto

2. Centennial College

   Office Administration & Communications - Level I &2

   Toronto