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Détails du poste

Job Type: Weekdays and Weekends Job Location: Parsons Park Medical Clinic 1087 Parsons Rd SW, Edmonton, AB, T6X 0X2 Clinic Website: https://parsonsparkmedical.ca/ Note: Please apply for this position online on our careers page on our website at https://parsonsparkmedical.ca/careers/ At Parsons Park Medical Clinic, caring for our patients and their loved ones is our top priority. Each member of our team takes great pride in serving our patients to the best of our ability. Join our team to become a part of one of the finest patient care teams in Edmonton. Position Overview We are looking for an experienced and highly organized Clinic Services Manager to oversee the day-to-day operations of Parsons Park Medical Clinic. This role is essential to ensuring smooth clinic workflows, exceptional patient experiences, and strong operational performance. The Clinic Services Manager will partner closely with healthcare providers, administrative staff, and leadership to support high-quality care and ongoing clinic growth. Responsibilities Manage day-to-day clinic operations to ensure smooth patient flow, effective staff coordination, and high service standards Manage scheduling, physician coverage, operational processes, and clinic systems to improve efficiency, regulatory compliance, and patient experience Lead, support, and develop administrative and clinical teams while fostering accountability, engagement, and high performance Oversee recruitment, hiring, onboarding, training, and performance management of clinic staff Track and analyze key performance indicators (KPIs), budgets, and operational outcomes, using data to drive continuous improvement initiatives Identify, develop, implement, and maintain operational policies and procedures to support consistent clinic performance Ensure compliance with healthcare regulations, safety standards, and internal clinic policies Address operational challenges, workflow bottlenecks, and patient concerns promptly and professionally Coordinate vendor relationships, supplies, and inventory management to ensure smooth clinic operations Lead and support ongoing process improvement initiatives to enhance clinic efficiency and patient experience Skills and Experience Experience in medical clinic or healthcare operations management (multi-provider clinic preferred) Proven leadership and team management experience, including supervising administrative staff Strong understanding of clinic workflows, scheduling, and day-to-day operations Experience with EMR/EHR systems (Healthquest experience is an asset) Familiarity with clinic KPIs, reporting, and operational improvement Strong organizational and problem-solving skills in a fast-paced environment Excellent communication and customer service skills Ability to handle confidential information in compliance with the Health Information Act (HIA)

Ce que vous ferez

The Clinic Services Manager oversees day-to-day operations to ensure smooth patient flow and high service standards. This includes managing staff, coordinating physician coverage, and implementing operational policies to improve clinic efficiency.

Exigences

Candidates must have experience in medical clinic or healthcare operations management and proven leadership skills. Proficiency with EMR/EHR systems and a strong understanding of healthcare regulations and KPIs are required.

Compétences indiquées

• Service à la clientèle · Souhaitée
• Résolution de problèmes · Souhaitée
• Gestion des stocks · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Clinic Operations Management
• Team Leadership
• Staff Scheduling
• Performance Management
• KPI Analysis
• Regulatory Compliance
• EMR/EHR Systems
• Healthquest
• Vendor Management
• Inventory Management
• Process Improvement
• Customer Service
• Problem Solving
• Health Information Act Compliance
• Recruitment
• Onboarding

Domaines d’emploi

• Healthcare
• Management & Leadership
• Administrative
• Customer Service & Support