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Détails du poste

Bloom Recruitment is recruiting for a local MSP that is owned, operated and built by techs - for techs. Based in Port Coquitlam, our client has been in operation since 2008 providing managed IT and professional services to a wide range of industries across Greater Vancouver. ROLE This position is responsible for providing hands-on technical support to various businesses, and involves regular weekly travel to client offices across Greater Vancouver. The daily work changes day to day. You may spend a morning working through an M365 account issue remotely, and in the same afternoon, head out to deploy a stack of new workstations or access points at a client site. Here, you will have more hands-on technical exposure in your first 6-months, than most support role will show you in two years. This is a permanent, Monday to Friday role, that offers excellent growth opportunities, true work-life balance (no on-call rotations), and a highly competitive compensation package equipped with a profit sharing program, health and lifestyle spend accounts, and other perks. RESPONSIBILITIES Client Support & Ticketing: Answer support requests by phone, email and portal; confirm impact and urgency; and begin work promptly. Resolve routine Windows, Microsoft 365, account, printer, peripheral, VPN and connectivity issues using documented procedures. Keep HaloPSA current with the user, asset, issue summary, exact errors, steps, outcome, time and next action. Provide clear client updates, validate the result and own the work through resolution or a proper handoff. Coordinate approved warranty claims, replacements and vendor support requests. Onsite Service and Deployment: Stage, enroll and deploy computers, monitors, docks, printers, phones and related equipment. Complete employee onboarding, account access, application setup, profile transitions and final handover checks. Attend client sites for troubleshooting, installations, equipment pickup or delivery, office moves, cable tracing and device labelling. Assist with switches, access points and cabling under an approved plan and appropriate technical direction. Maintain equipment flow, inventory records and readiness for scheduled onsite work. REQUIREMENTS Required Basic knowledge of Windows 10 and 11, Microsoft 365, common hardware, printers and peripherals. Basic understanding of IP addressing, DNS, DHCP, Wi-Fi, VPN, and account versus endpoint versus network issues. A methodical troubleshooting approach, clear communication and strong documentation habits. A valid BC driver licence, reliable vehicle and appropriate insurance for regular business travel. Ability to work the full onsite schedule and safely handle typical IT equipment up to 40 pounds, with accommodation where required. Authorization to work in Canada. Assets, Not Required An IT diploma, certificate path, practical labs, home lab, volunteer work or personal projects. Up to one year of helpdesk, desktop support, field service or customer support experience. Exposure to a PSA, ticketing platform, RMM or remote support tool. Familiarity with Entra ID, Active Directory, Intune, Autopilot or workstation deployment. CompTIA A+, Network+, Microsoft fundamentals or comparable training, in progress or completed. Experience using documentation, search or approved AI-assisted tools while verifying the result. COMPENSATION & DEVELOPMENT $50,000 annual base salary. Extended health benefits and paid sick leave under company policy. Three weeks of annual vacation. Approved certification support and weekly coaching. Annual profit-share or bonus eligibility. Mileage reimbursement for approved business travel. A competency-based development path toward Tier 2. Bloom Recruitment is committed to a fair and accessible hiring process. Accommodation is available on request throughout recruitment. We encourage applicants with practical learning, strong customer service and a clear growth mindset even if their resume does not include prior MSP experience.

Ce que vous ferez

Provide hands-on technical support to businesses, including remote M365 troubleshooting and onsite hardware deployment. Manage support tickets via HaloPSA and coordinate equipment installations and office moves across Greater Vancouver.

Exigences

Requires basic knowledge of Windows, Microsoft 365, and networking fundamentals along with a valid BC driver's license and reliable vehicle. Candidates must be authorized to work in Canada and capable of handling IT equipment up to 40 pounds.

Avantages

• Extended health benefits • Paid sick leave • Annual vacation • Certification support • Weekly coaching • Profit-share • Bonus eligibility • Mileage reimbursement • Health and lifestyle spend accounts

Compétences indiquées

• Service à la clientèle · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Windows 10
• Windows 11
• Microsoft 365
• IP Addressing
• DNS
• DHCP
• VPN
• Troubleshooting
• Hardware Deployment
• Client Support
• Ticketing Systems
• Network Cabling
• Documentation
• Customer Service
• Active Directory
• Intune

Domaines d’emploi

• Technology
• Customer Service & Support
• Consulting