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Détails du poste

Our team is highly skilled, passionate about our community, and we care. Let’s grow together. Who We Are In Whitby, we are dedicated to our work, our community, and each other. We work hard, we have fun, and we celebrate our successes. The Town of Whitby is a community in transformation that is located in the heart of Durham Region in the eastern Greater Toronto Area. Whitby is the second-largest municipality in the region and one of the fastest-growing communities in Canada. Located on Lake Ontario and only an hour east of Toronto, the population of Whitby is expected to grow from 140,000 to more than 200,000 by 2031. Whitby’s Official Plan has been updated to establish new directions for Whitby’s planned growth and development; the protection of our natural and built environments; urban design intensification; sustainability; community improvement; and, new employment within this time frame. The Town of Whitby combines a small town atmosphere with the sophistication and amenities of a larger urban centre. Whitby boasts two beautiful heritage downtowns, one of the finest recreational harbours with an award-winning marina, year round sports and recreation activities, parks, trails, and a robust arts and culture scene, all of which are part of the extraordinary amenities that Whitby residents enjoy every day. Whitby has an exciting and aspiring future, with a community that is welcoming, growing and transforming. On our team, you can expect to make a difference through your work and have a direct impact on shaping our growing community. Creating an inclusive environment where employees experience job satisfaction and have rewarding careers is important to us. We live our values and foster a culture of collaboration, accountability, respect and engagement where people enjoy coming to work. The Town of Whitby is a hybrid organization. This means staff are empowered to do their best work from various locations, as appropriate for the position. We want to be the preferred employer for the most talented people who care about the Town of Whitby, and are excited and proud to serve our vibrant community. Let’s grow together. What You Will Get To Do The successful candidate will have a positive impact on our corporate culture by demonstrating the Town’s CARE core values (Collaborative, Accountable, Respectful, Engaged) through daily interactions with individuals at all levels of the organization, external contacts and elected officials. By effectively building positive rapport and relationships both internally and externally, the successful candidate will help us achieve our mission that together we deliver services that make a difference in our community. Responsibilities Reporting to the Supervisor, Recreation Customer Service, the Receptionist/Cashier is responsible for providing customer service at the reception desk, via telephone and on-line, including: dealing effectively with customer complaints and inquiries, explaining programs, services, policies and procedures regarding health club, fitness and aquatics services, and other facilities and programs for the Town of Whitby; handling revenue for admissions and program registrations; reconciling daily receipts; booking and processing of permits for indoor recreation facilities and community centre pool promoting, receiving and processing health club memberships; providing clerical assistance in the form of typing, filing, record keeping, etc.; and assisting with other projects/duties as may be required. Who You Are Our Community Services team is looking for an enthusiastic, solutions-oriented team player who takes initiative and thrives on a high performing team. You are self-motivated, self-starting and utilize a proactive approach to work. You value partnerships. Using your excellent communication and interpersonal skills you foster a collaborative team environment among co-workers, and work well both independently and as part of a team. You demonstrate tact, diplomacy and sound discretion when working with a broad range of partners. A high volume of work does not intimidate you. You are excellent at prioritization and time management, and can work under pressure to meet deadlines. You are a problem solver. You love to research and analyze problems: identifying, gathering and processing relevant information to determine possible solutions, evaluate them and make recommendations. As far as you’re concerned, anything worth doing is worth doing right. What You Bring To Our Team As the successful applicant, you must possess: a secondary school graduation diploma; one (1) to two (2) year's experience working in a customer service environment telephone and cash handling experience; a demonstrated working knowledge of Microsoft Office Suite (Outlook, Word, Excel); a demonstrated working knowledge of facility and recreation software ACTIVE Net is preferred; well-developed keyboarding skills; the ability to manage multiple phone lines and respond quickly in a busy and dynamic environment while consistently meeting deadlines; and a valid Police criminal record check to work with the vulnerable sector. Salary Range/Hourly Rate $23.29 - $25.78 Hybrid Information Frontline Hours Flex hours, including days, evenings and weekends (maximum of 24 hours per week). Closing Date August 18, 2026 Vacancy Statement: Unless specifically stated, all job postings at the Town of Whitby are to fill existing vacancies within our organization. AI Disclosure: The Town of Whitby confirms that artificial intelligence (AI) will not be used in the screening, assessment, or selection process for this position. Our commitment to Inclusion, Diversity, Equity, and Antiracism At the Town of Whitby, we view holistic inclusion as the pathway to achieving healthy relationships, inclusive excellence and fostering a culture where everyone can thrive. We acknowledge our history—the good and the bad, promote social justice and address discrimination and inequities. We strive to create a workplace that encourages you to always bring your authentic self to work. Equal Employment Opportunity Statement The Town of Whitby is an Affirmative Action/Equal Opportunity Employer. Applications from women and minority candidates are strongly encouraged. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law. Accommodation The Town of Whitby is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. We thank all applicants and advise that only those selected for further consideration will be contacted. Personal information provided is collected under the authority of The Municipal Act, 2001 and the Municipal Freedom of Information and Protection of Privacy Act.

Ce que vous ferez

The Receptionist/Cashier provides customer service at the reception desk, phone, and online, handling inquiries and program registrations. Responsibilities include processing payments, reconciling daily receipts, and providing clerical assistance for recreation facilities.

Exigences

Candidates must have a secondary school diploma and one to two years of experience in customer service and cash handling. Proficiency in Microsoft Office and a valid Police criminal record check for the vulnerable sector are required.

Compétences indiquées

• Gestion du temps · Souhaitée
• Service à la clientèle · Souhaitée
• Résolution de problèmes · Souhaitée
• Manipulation d’argent · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer Service
• Cash Handling
• Microsoft Office Suite
• Active Net
• Keyboarding
• Time Management
• Problem Solving
• Interpersonal Communication
• Conflict Resolution
• Clerical Support

Domaines d’emploi

• Sports & Recreation
• Customer Service & Support
• Administrative
• Government & Public Sector