Spécialisée en services techniques informatiques et solutions technologiques pour PME, notre équipe dessert l’ensemble de la province du Québec. Services offerts: - Gestion de réseau - Sécurité informatique - Câblage structuré - Support à distance - Pare-feu - Impartition informatique - Solutions d'affaires - Centre de réparation *Service d'urgence 4 hrs
Sur place · Laval
The role involves handling Level 2 support tickets, analyzing intermediate to advanced technical incidents, and resolving issues related to Windows, Microsoft 365, and networking. The technician will collaborate with Level 1 and 3 technicians to ensure efficient solution delivery and maintain client environment stability.
Hybride · Laval
Establish trust-based relationships with clients to advise them on IT projects and implement scalable solutions tailored to their needs. Diagnose and resolve complex technical issues while managing network and system infrastructure migrations and security.
Sur place · Laval
Develop and implement targeted prospecting strategies to drive growth and manage the full sales cycle from qualification to closing. Build and maintain strong strategic relationships with key clients while proposing tailored technological solutions aligned with their business goals.
Sur place · Laval
Act as a technical escalation point for level 1 and 2 support teams to resolve complex incidents and stabilize client environments. Focus on identifying root causes, documenting best practices, and mentoring junior technicians within an MSP environment.