Spécialisée en services techniques informatiques et solutions technologiques pour PME, notre équipe dessert l’ensemble de la province du Québec. Services offerts: - Gestion de réseau - Sécurité informatique - Câblage structuré - Support à distance - Pare-feu - Impartition informatique - Solutions d'affaires - Centre de réparation *Service d'urgence 4 hrs
Sur place · Laval
Handle Level 2 support tickets, diagnose and resolve intermediate-to-advanced technical incidents involving Windows, Microsoft 365, and networks, and escalate complex cases to Level 3 with clear documentation. Support Level 1 technicians, maintain client environment stability, document solutions, and contribute to improved support processes and service quality.
Sur place · Laval
Plan and deliver end-to-end infrastructure implementation, migration, and modernization projects, including configuring servers, virtualization, storage, and network equipment. Troubleshoot project issues, document technical deployments, protect client environments, transfer knowledge to support teams, and improve deployment standards.
Sur place · Laval
Answer incoming user calls and handle Express ticket queue requests, following up on pending service calls within required timelines. Diagnose and resolve basic workstation, software, access, and VPN issues; escalate more complex tickets, collaborate with technical teams, and update the knowledge base.
Sur place · Laval
Conduct preventive visits and proactive maintenance to improve the health, stability, security, and performance of client IT environments. Maintain servers, network equipment, backups, and infrastructure; identify and address technical risks, track technical debt, recommend improvements, and coordinate documentation and escalations with internal teams.
Sur place · Laval
Handle escalated support tickets and resolve complex technical incidents across Windows, Microsoft 365, networking, and infrastructure environments. Mentor Level 1 and 2 support staff, document durable solutions, improve support practices, and assist with critical incidents and project transitions.
Sur place · Laval
Build trusted client relationships, advise on IT projects, and recommend and implement scalable solutions suited to client needs and budgets. Diagnose complex issues, deploy and evolve network and systems infrastructure, collaborate with colleagues, and protect client data and IT environments.
Hybride · Laval
Analyze client technical and business needs, define technology solutions and architectures, assess dependencies and risks, and document recommendations. Estimate resources, equipment, and licensing; support proposals and client presentations; and help improve reusable solutions, standards, templates, and service offerings.
Sur place · Laval
Handle Level 2 support tickets, diagnose and resolve intermediate-to-advanced issues involving Windows, Microsoft 365, and networking, and collaborate with Level 1 and Level 3 technicians. Document solutions and procedures, escalate complex incidents, improve support processes, and help maintain the stability and performance of client environments.
Sur place · Laval
Perform preventive client-site visits and proactively maintain servers, network equipment, backups, and other IT infrastructure in a multi-client managed services environment. Identify and address technical risks, security issues, and technical debt while documenting client environments and coordinating recommendations and escalations with support, service coordination, and project teams.