Service - Clerk and second-in-charge of the department, service

Résumé du poste

The Service Clerk and second-in-charge supports the Customer Service Manager in overseeing store operations, including staff management, merchandising, and inventory control. They are responsible for ensuring operational excellence, meeting financial goals, and fostering a positive customer experience.

Détails du poste

Embark on a rewarding career with Sobeys Inc., celebrated among Canada’s Top 100 employers, where your talents contribute to our commitment to excellence and community. What began as a meat delivery business in Stellarton, Nova Scotia has grown to over 128,000 teammates at corporate-owned and franchised store locations. Sobeys Capital Incorporated and its independently owned and operated franchise partners operate over 1,500 stores in all 10 provinces. You may know us as Sobeys, Safeway, IGA, Foodland, FreshCo, Thrifty Foods, Lawtons Drugs, Voilà, or another of our banners, but we are all one extended family. Ready for a fresh start? Support the Customer Service Manager in all their in-store activities, including overseeing and leading the store team. Ensure operational excellence in retail merchandising, inventory management, and customer relations. Work closely with the Customer Service Manager to coach and develop the team to deliver top-notch customer service and a great shopping experience by executing a strategy tailored to the local market while meeting budgeted financial goals. Actively contribute to an environment that promotes employee engagement and customer loyalty. Here's how you'll help make a difference: Staff Management Create a supportive and development-focused culture for all department staff that gets people excited about the retail food sector Manage the service staff, including scheduling, recruiting, performance management, and training Ensure that operational requirements and changes are communicated to department employees Customer Offer Create a shopping experience that engages customers to boost loyalty, sales, and profits Provide customer service that meets customers’ needs Market the furniture and displays ahead of time and order the products Order stock and keep inventory records Handle customer issues and requests Set up winning conditions Implement SMART initiatives Compliance with Policies and Regulations Make sure all applicable company policies and procedures are shared and followed. Ensure procedures and regulatory requirements related to workplace health and safety, food safety, and other regulations are put in place and maintained. Finance Carry out the administrative tasks of the department as needed Ensure the department runs efficiently to meet all financial goals and contribute to the key performance indicators outlined in the budget Check the balances at the cash office in accordance with company policies and procedures Follow up on negative variances using Navistor Identify and correct cash discrepancies Perform payroll-related functions Personal and professional development Understand all relevant company programs well and participate in training as needed Stay up to date with industry trends Team member engagement Be known as the employer of choice by actively supporting an employee engagement environment Other tasks Coordinate the maintenance of equipment and department repairs Provide feedback for continuous improvement As requested by the company Your qualities and strengths: Ability to work independently in a dynamic environment Above-average oral and written communication skills Thorough knowledge of service operations and capabilities Proficiency with Microsoft Office Suite In-depth knowledge of store operations and skills High school diploma At least 18 months of work experience in the service department Learn more about our story and culture: Who We Are | Why Work With Us Total Rewards We offer a Total Rewards package designed to support teammates at work and in life. Depending on role and eligibility, teammates may receive health and dental benefits, retirement and savings programs including an Employee Share Ownership Plan, a 10% in-store discount at participating banners, virtual healthcare and an Employee and Family Assistance Program, learning and development opportunities, parental leave top-up, and paid vacation. Sobeys is committed to providing a compensation structure that is flexible, equitable and competitive in the market to enable performance and growth. To learn more about this opportunity including the expected range of compensation in accordance with Pay Transparency Legislation where required please click the “I’m interested” or "Apply" button above. Individual compensation is determined based on qualifications, experience, and internal equity within the range provided. Additional Information External websites may share our organization's job postings which includes compensation information based on similar roles and market benchmarks. These figures are provided for general comparison purposes only and are not issued or verified by our organization. We may use Artificial Intelligence (AI) tools to support efficiencies in the candidate screening, assessment, and recruitment processes. These AI tools do not make hiring decisions on behalf of the Company. Hiring decisions are made by our Hiring Teams. Sobeys is committed to creating accessible and inclusive hiring processes. We will work with applicants requesting accommodation at any stage of the recruitment process. Please note: Successful candidates will be required to provide documentation to prove their legal ability to work in the position during the onboarding process. Documentation will be assessed by the employer prior to commencement of work.

Ce que vous ferez

The Service Clerk and second-in-charge supports the Customer Service Manager in overseeing store operations, including staff management, merchandising, and inventory control. They are responsible for ensuring operational excellence, meeting financial goals, and fostering a positive customer experience.

Exigences

Candidates must have a high school diploma and at least 18 months of work experience in a service department. Proficiency in Microsoft Office and strong communication skills are required to manage store operations and team performance effectively.

Avantages

• Health benefits
• Dental benefits
• Retirement and savings programs
• Employee Share Ownership Plan
• In-store discount
• Virtual healthcare
• Employee and Family Assistance Program
• Learning and development opportunities
• Parental leave top-up
• Paid vacation

Compétences indiquées

• Training · Souhaitée
• Regulatory Compliance · Souhaitée
• Communication Skills · Souhaitée
• Gestion des stocks · Souhaitée
• Microsoft Office Suite · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Staff management
• Retail merchandising
• Inventory management
• Customer relations
• Performance management
• Recruiting
• Training
• Financial goal setting
• Administrative tasks
• Cash office management
• Payroll functions
• Communication skills
• Microsoft Office Suite
• Store operations
• Regulatory compliance
• Health and safety
• Retail Operations
• Virtual Health
• Service Operations
• Administrative Functions
• Customer Relationship Management
• Customer Service
• Communication
• Continuous Improvement Process
• Loyalty Programs
• Employee Engagement
• Performance Management
• Occupational Safety And Health
• Finance
• Sales
• Food Safety And Sanitation
• Inventory Management
• Key Performance Indicators (KPIs)
• Legislation
• Merchandising
• Microsoft Office
• Operational Excellence
• Regulatory Requirements
• Staff Management
• Scheduling

Domaines d’emploi

• Retail
• Customer Service & Support
• Management & Leadership
• Administrative
• Food & Beverage
• Customer Service Department Clerk
• Retail Store Manager
• Retail and Wholesale Trade Managers
• First-Line Supervisors of Retail Sales Workers

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