Technicien(ne) de service – production - Quebec City, QC

Résumé du poste

The Production Service Technician will perform repairs, maintenance, and diagnostics on large-scale production equipment while managing customer relations. They are responsible for providing outstanding service, meeting SLA agreements, and guiding team members on best practices.

Détails du poste

The salary range above represents the low and high end in the local currency of Xerox’s salary range for this position and is reflected in an annualized amount. Actual salaries will vary based on factors including, but not limited to, geographic location, market competition, and/or the successful applicant’s education, experience, knowledge, skills, and abilities. The range listed is just one component of Xerox’s total compensation package for employees. Employees are also afforded a comprehensive suite of benefits, that include medical, dental, life insurance, an Employee Assistance Program (EAP), Paid Time Off, holidays, disability, and retirement benefits, please visit Xerox Careers. If you are not reviewing this job posting on our Xerox Careers page, we cannot guarantee the validity of this posting. For a list of our current openings, please visit Xerox Job Search. Hourly: Hourly rates for this position can be shared with you per your location, this rate will fall within the posted range. DESCRIPTION & REQUIREMENTS About Xerox Holdings Corporation For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com. Overview: Join Xerox as a Production Service Technician and become part of our growing Technical Services organization. In this hands-on, customer-facing role, you will apply your advanced electromechanical expertise to diagnose, maintain, and repair large-scale production equipment. You will help maximize equipment performance, minimize downtime, and deliver exceptional customer service while supporting established Service Level Agreements (SLAs). Training and Travel Requirement: This role includes technical training opportunities in the United States. Candidates must be willing and able to travel from Canada to the U.S. to participate in required training. Why Join This Team: * Work with advanced production equipment and electromechanical technologies * Apply specialized technical expertise to resolve complex equipment issues * Collaborate with experienced technicians and share equipment repair best practices * Receive technical training to expand your knowledge of Xerox products and service procedures * Contribute directly to customer satisfaction and operational excellence What You Will Do: * Diagnose, troubleshoot, maintain, and repair large-scale production equipment using advanced electromechanical skills * Perform technical diagnostics, software installations, equipment installations, removals, retrofits, and remote troubleshooting * Manage service calls and resolve equipment issues in accordance with customer SLAs and established service procedures * Serve as the primary customer contact for equipment maintenance, production support, and supply inventory requirements * Provide technical guidance and share equipment repair best practices with other service team members What You Need to Succeed: * Advanced electromechanical troubleshooting experience, including the ability to use a multimeter and interpret electrical schematics * Experience diagnosing, maintaining, and repairing complex electromechanical equipment * Strong customer service, problem-solving, time management, and organizational skills * Ability to lift up to 50 pounds and regularly walk, stand, squat, bend, and drive for more than 50 percent of the workday * This position requires a valid driver's license, current automobile insurance coverage meeting company-specified minimums, and the ability to meet the company's motor vehicle safety standards. How We Set You Up for Success: * Structured new-hire and technical training, including training opportunities in the United States, designed to prepare you for independent field service work * Training on Xerox equipment, troubleshooting procedures, and inventory requirements * Clear expectations regarding service call volume, territory responsibilities, and customer satisfaction * Hands-on preparation to independently and accurately complete service calls * Opportunities to expand your technical expertise while collaborating with experienced service professionals GENERAL INFORMATION City Québec City State/Province Quebec Country Canada Date Monday, October 5, 2026 Working time Full-time Ref# 20039131 Job Level Individual Contributor Job Type Experienced Seniority Level Associate Currency CAD - Canada - CA Annual Base Salary Minimum 37,980 Annual Base Salary Maximum 75,960

Ce que vous ferez

The Production Service Technician will perform repairs, maintenance, and diagnostics on large-scale production equipment while managing customer relations. They are responsible for providing outstanding service, meeting SLA agreements, and guiding team members on best practices.

Exigences

Candidates must have senior-level electromechanical experience, the ability to read electrical schematics, and proficiency with troubleshooting tools like multi-meters. A valid driver's license with a clean record and the physical ability to lift 50 pounds are mandatory.

Avantages

• Medical
• Dental
• Life insurance
• Employee Assistance Program
• Paid Time Off
• Holidays
• Disability benefits
• Retirement benefits

Compétences indiquées

• Software Installation · Souhaitée
• Service à la clientèle · Souhaitée
• Gestion du temps · Souhaitée
• Preventive Maintenance · Souhaitée
• Gestion des stocks · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Electromechanical troubleshooting
• Electrical schematics
• Multi-meter usage
• Technical diagnostics
• Software installation
• Customer service
• Time management
• Preventive maintenance
• Equipment repair
• Remote resolution software
• Inventory management
• Field service
• Equipment Repair
• Supply Inventory
• Ability To Meet Deadlines
• Lifting Ability
• Time Off Management
• Technology Solutions
• Valid Driver's License
• HVAC
• Customer Relationship Management
• Customer Service
• Electrical Networks
• Electronic Components
• Employee Assistance Programs
• Financial Services
• Leadership
• Innovation
• Production Equipment
• Retrofitting
• Time Management
• Technical Services
• Technical Training
• Troubleshooting (Problem Solving)
• Reliability

Domaines d’emploi

• Trades
• Customer Service & Support
• Engineering
• Manufacturing
• Production Service Technician
• Electronics Field Engineer
• Electronics Engineers
• Electronics Engineers, Except Computer

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