Technicien(ne) de service sur le terrain - Joliette, QC

Résumé du poste

Diagnose, troubleshoot, repair, and maintain customer equipment using electro-mechanical expertise. Manage assigned service calls and territory responsibilities while ensuring high-quality customer service and equipment performance.

Détails du poste

The salary range above represents the low and high end in the local currency of Xerox’s salary range for this position and is reflected in an annualized amount. Actual salaries will vary based on factors including, but not limited to, geographic location, market competition, and/or the successful applicant’s education, experience, knowledge, skills, and abilities. The range listed is just one component of Xerox’s total compensation package for employees. Employees are also afforded a comprehensive suite of benefits, that include medical, dental, life insurance, an Employee Assistance Program (EAP), Paid Time Off, holidays, disability, and retirement benefits, please visit Xerox Careers. If you are not reviewing this job posting on our Xerox Careers page, we cannot guarantee the validity of this posting. For a list of our current openings, please visit Xerox Job Search. Hourly: Hourly rates for this position can be shared with you per your location, this rate will fall within the posted range. DESCRIPTION & REQUIREMENTS About Xerox Holdings Corporation For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com. Overview: Join Xerox as a Field Service Technician and become part of a growing Technical Services organization focused on delivering an exceptional customer experience. In this hands-on role, you will use your electro-mechanical expertise to troubleshoot, repair, and maintain customer equipment while helping maximize device availability and performance. Xerox provides technical training to help you build the product knowledge and skills needed to successfully support your assigned territory. Training and Travel Requirement: This role includes technical training opportunities in the United States. Candidates must be willing and able to travel from Canada to the U.S. to participate in required training. Why Join This Team: * Receive technical training from certified instructors through online and instructor-led learning * Build your expertise in electro-mechanical troubleshooting and equipment repair * Access career development and growth opportunities within Technical Services * Receive comprehensive medical, dental, and vision benefits, wellness credits, and a company contribution to a Health Savings Account * Participate in a 401(k) program with company matching * Receive paid time off, holidays, and personal days What You Will Do: * Diagnose, troubleshoot, repair, and maintain customer equipment using electrical and mechanical knowledge * Deliver professional, responsive customer service while helping minimize equipment downtime * Use diagnostic tools, including a multimeter, and interpret electrical schematics to identify and resolve equipment issues * Manage assigned service calls and territory responsibilities while meeting established productivity, response time, quality, and cost expectations * Maintain the equipment, parts, and inventory required to effectively support customers within your assigned territory What You Need to Succeed: * Electro-mechanical troubleshooting experience with the ability to use a multimeter and interpret electrical schematics * Strong customer service, time management, problem-solving, and organizational skills * Ability to work independently in a field-based environment while reliably meeting customer and service commitments * Ability to lift up to 50 pounds and regularly walk, stand, squat, bend, and drive for more than 50 percent of the workday * This position requires a valid driver's license, current automobile insurance coverage meeting company-specified minimums, and the ability to meet the company's motor vehicle safety standards. How We Set You Up for Success: * Structured new-hire and technical training designed to prepare you for independent field service work * Training on Xerox equipment, troubleshooting procedures, inventory requirements, and customer service expectations * Clear expectations regarding service call volume, territory responsibilities, and customer satisfaction * Hands-on preparation to independently complete service calls accurately and efficiently * Supportive and collaborative environment with opportunities for continued career development GENERAL INFORMATION City Joliette State/Province Quebec Country Canada Date Friday, October 9, 2026 Working time Full-time Ref# 20041556 Job Level Individual Contributor Job Type Experienced Seniority Level Entry Level Currency CAD - Canada - CA Annual Base Salary Minimum 33,060 Annual Base Salary Maximum 66,120

Ce que vous ferez

Diagnose, troubleshoot, repair, and maintain customer equipment using electro-mechanical expertise. Manage assigned service calls and territory responsibilities while ensuring high-quality customer service and equipment performance.

Exigences

Requires electro-mechanical troubleshooting experience and the ability to interpret electrical schematics. Must possess a valid driver's license and the physical ability to lift up to 50 pounds and travel for training.

Avantages

• Medical insurance
• Dental insurance
• Life insurance
• Employee Assistance Program
• Paid Time Off
• Holidays
• Disability benefits
• Retirement benefits
• Vision benefits
• Wellness credits
• Health Savings Account
• 401(k) program

Compétences indiquées

• Service à la clientèle · Souhaitée
• Gestion du temps · Souhaitée
• Résolution de problèmes · Souhaitée
• Gestion des stocks · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Electro-mechanical troubleshooting
• Multimeter usage
• Electrical schematics interpretation
• Customer service
• Time management
• Problem-solving
• Organizational skills
• Equipment repair
• Field service
• Inventory management
• Multimeters
• Equipment Repair
• Product Knowledge
• Organizational Skills
• Lifting Ability
• Time Off Management
• Technology Solutions
• Valid Driver's License
• Customer Service
• Electromechanics
• Employee Assistance Programs
• Field Service Management
• Financial Services
• Leadership
• Innovation
• Problem Solving
• Safety Standards
• Time Management
• Technical Services
• Technical Training
• Troubleshooting (Problem Solving)
• Diagnostic Tools

Domaines d’emploi

• Customer Service & Support
• Engineering
• Technology
• Manufacturing
• Service Technician
• Electronics Field Engineer
• Electronics Engineers
• Electronics Engineers, Except Computer

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