Founded in 1989, CanAssistance specializes in providing medical assistance services for travelers, ensuring efficient care management and high-quality support through an extensive international network.
Montreal, Quebec
Fondée en 1989, CanAssistance propose des services d’assistance médicale aux voyageurs, s’appuyant sur une expertise reconnue et un réseau international. Grâce à son expérience, l’équipe assure une gestion efficace des soins et des coûts, tout en maintenant des normes élevées de qualité, une approche personnalisée et respectueuse pour chaque situation.
Hybride · Montréal
You will be responsible for managing medical files, including reviewing contracts, analyzing data, and coordinating with nursing staff to authorize services. Additionally, you will handle incoming and outgoing calls to support insured clients and update assistance records.
Hybride · Montréal
The incumbent will supervise customer contact center activities using Genesys and manage workforce scheduling and timekeeping via Workday. They are responsible for real-time monitoring of schedule adherence, producing operational reports, and identifying process improvements.
Hybride · Montréal
The team lead is responsible for monitoring performance, coaching staff, and ensuring high-quality service delivery in a call center environment. They also handle complex customer issues, support workforce management, and drive a culture of high performance.
Hybride · Montréal
The position involves overseeing daily medical operations, prioritizing clinical cases, and supporting team leaders in managing complex situations. It also requires ensuring compliance with regulations, managing sensitive client files, and driving continuous improvement of clinical protocols.